Legal Notice

Legal notices

PLEASE NOTE:

The items we sell are described and presented on this website with the utmost accuracy. If, despite all our precautions, errors occur on this site, we cannot be held liable for them. Except in cases of warranty, any transaction between https://strperformance.com/en/ and its customers, not disputed within 6 months, cannot give rise to a claim.

In accordance with the French Data Protection Act of 6 January 1978, you have the right to access and rectify your personal data. Through us, you may receive offers from other companies or organizations or be informed of our offers by telephone. If you do not wish to receive these offers, simply write to us, stating your first and last name, address, and customer number.

All product, service, and delivery options at the indicated price are valid only in mainland France, Corsica, and Monaco, and while stocks last. Please contact us for any other delivery options.

Any total or partial reproduction, both in France and abroad, is prohibited given the legal provisions in force relating to artistic and intellectual property.

The words "VW", "Volkswagen", "Audi", "Porsche", "Peugeot", "Citroën", "Lucas", "Bosch", "Girling", " ATE ", "Bendix", "ABS", "Lexus", "106", "205", "206", "306", "406", "405", "806", "HDI", "GTI", "MI16", "S16" etc ... are only used to identify a car brand or manufacturer, to indicate a product destination, and do not imply any affiliation with the manufacturers and their networks.

The website www.https://strperformance.com/en/ is published by the company STR PERFORMANCE 4 rue de la richarderie 95640 Marines , SAS with capital of €1,000, SIREN: 823 261 680 RCS pontoise - APE 4532Z.

Legal Notice, Privacy Policy and Return Policy
Updated: June 16, 2025

1. Site Editor
The website www.https://strperformance.com/en/ is published by:
STR PERFORMANCE, SAS with capital of 1,000 euros
Head office: 4 rue de la richarderie 95640 Marines, 95640 Marines, France
SIREN: 823 261 680
RCS: Pontoise
Telephone: +33 01 34 67 70 31
Email: contact@ https://strperformance.com/en/

2. Publication Director
Mr. MAINHOST, as legal representative of STR PERFORMANCE.

3. Host
The site is hosted by:

mainhost.fr (hereinafter “ the Host ”).

Limited liability company with capital of 1000 euros.

4. Intellectual property
All elements of the website www.https://strperformance.com/en/ , including texts, images, graphics, logos, trademarks and databases, are protected by intellectual property rights and are the exclusive property of STR PERFORMANCE. Any reproduction, modification or distribution without prior authorization is strictly prohibited.

5. Personal data (GDPR)
In accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act, you have the following rights regarding your personal data:

Right of access, rectification and erasure
Right to restriction of processing
Right to data portability
Right to object to processing for legitimate reasons

To exercise your rights, you can contact us at the following address:
DPO Email: https://strperformance.com/en/

Data is collected for order management, marketing, after-sales service, and website improvement purposes. It is stored:

3 years for marketing data (inactive accounts)
10 years for billing data (accounting obligations)

No data is transferred or sold to third parties without your explicit consent.

6. Data security
We implement physical, electronic, and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. The site uses an SSL certificate (HTTPS), secure hosting with OVH, regular updates to the PrestaShop CMS, and frequent backups.

7. Cookies Policy
When you browse, cookies may be placed on your device to:

Ensure the proper functioning of the site (technical cookies)
Measure audience (Google Analytics, Matomo)
Offer personalized content (targeted advertising, social networks)

You can manage your preferences via the consent banner at the site entrance, or at any time in your browser settings. The deposit of cookies is subject to your consent, except for strictly necessary cookies.

8. Product Return Policy
In accordance with Article L.221-18 of the Consumer Code, you have a 14-day right of withdrawal from receipt of your order.

To exercise this right, you must notify us of your decision by email at https://strperformance.com/en/ . Products must be returned in their original condition, unused, complete, in their original packaging, accompanied by proof of purchase.

Exceptions to the right of withdrawal : in accordance with article L.221-28 of the Consumer Code, this right does not apply to the following products:

Products manufactured to measure or personalized at the customer's request (e.g.: maps, modified parts, specific cuts)
Opened or used products that cannot be remarketed (e.g., liquids, additives, unsealed electronic parts)
Digital downloads (e.g. map files)

Return shipping costs are the customer's responsibility, except in the case of an error by STR PERFORMANCE. Refunds will be issued within 14 days of receipt and verification of the returned products.

9. Applicable law and disputes
These terms and conditions are governed by French law. In the event of a dispute, jurisdiction shall be granted to the courts of Pontoise, unless otherwise required by law.

10. Contact
For any questions regarding these notices or the exercise of your rights, contact us at:
Email: https://strperformance.com/en/
DPO: https://strperformance.com/en/

FAQ: The Most Frequently Asked Questions

How do I track my package?

As soon as the shipment is made, you will receive an email with a tracking link. You can also find this link in your customer account, under "My Orders." Delivery is tracked via Chronopost, Colissimo, DPD, or UPS.

How to contact Customer Service?

You can contact our customer service by email at https://strperformance.com/en/ or by phone at +33 01 34 67 70. We are available Monday to Friday, from 9:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 5:00 p.m. Customer service is closed between 12:00 p.m. and 2:00 p.m. Response guaranteed within 24 to 48 hours (excluding weekends and public holidays).

Which countries do you deliver to?

STR Performance ships your orders all over the world: mainland France, French overseas departments and territories, Europe (Belgium, Switzerland, Spain, Germany, etc.) as well as internationally (Canada, Maghreb, overseas, etc.). Our shipping partners include Chronopost, Colissimo, DPD and UPS, depending on the country, weight and size of the package. Shipping costs are automatically calculated at the checkout stage based on your address. Each shipment is tracked online and secure. We deliver to your home, collection point or business depending on the options available in your area.

What are the shipping times?

Shipping times at STR Performance depend on product availability and delivery destination. ✅ Products in stock : dispatch within 24 to 48 working hours after payment validation (excluding weekends and public holidays). 🔄 Products being restocked or personalized : an additional delay may apply (specified on the product sheet or communicated by our customer service). Average delivery times after dispatch : 🇫🇷 Metropolitan France : 1 to 3 working days via Chronopost, Colissimo or DPD 🇪🇺 Europe (Belgium, Luxembourg, Germany, Spain, etc.) : 3 to 7 working days 🌍 DOM-TOM, Canada, Maghreb, and rest of the world : 5 to 12 working days depending on the area Each order benefits from online tracking : you will receive an email with a tracking number as soon as your package is picked up by the carrier. Important : Orders placed after 12 p.m. are generally processed the following business day. Delivery times may be longer during busy periods (sales, promotions, holidays, etc.).

How much are the shipping costs?

Shipping costs are calculated automatically at the checkout stage, based on the weight, volume of your package and your delivery area. We offer several carriers (Chronopost, Colissimo, DPD, UPS) with rates adapted for France, Europe, the French overseas departments and territories and internationally. The exact cost is displayed before payment, once your address has been entered.