Delivery

Deliveries and returns

The transport of your package

All our items are shipped directly to you, delivery costs are in effect at postal rates in Metropolitan France and DOM TOM.

For other destinations, our agreements with the best providers allow us to provide you with the lowest rates for delivery.
For the rest of Europe, the delivery costs are in effect at the postal rates , whatever the distance and the weight of your order.

Finally, for more distant destinations (such as overseas departments and territories), please contact us by email before placing any order, we will send you a quote for the transport costs.

The standard shipping method is Colissimo with tracking, delivered without signature. If you want a delivery with signature, an additional cost applies, please contact us. Regardless of the shipping method chosen, we will provide you as soon as possible with a link that will allow you to track the delivery of your package online.

Shipping costs include packaging, handling and postage. They can contain a fixed part and a variable part depending on the price or the weight of your order. We advise you to group your purchases into a single order. We cannot group two separate orders and you will have to pay the shipping costs for each of them. Your package is shipped at your own risk, special care is taken for packages containing fragile products.

Packages are oversized and protected.

FAQ: The Most Frequently Asked Questions

How do I track my package?

As soon as the shipment is made, you will receive an email with a tracking link. You can also find this link in your customer account, under "My Orders." Delivery is tracked via Chronopost, Colissimo, DPD, or UPS.

How to contact Customer Service?

You can contact our customer service by email at https://strperformance.com/en/ or by phone at +33 01 34 67 70. We are available Monday to Friday, from 9:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 5:00 p.m. Customer service is closed between 12:00 p.m. and 2:00 p.m. Response guaranteed within 24 to 48 hours (excluding weekends and public holidays).

Which countries do you deliver to?

STR Performance ships your orders all over the world: mainland France, French overseas departments and territories, Europe (Belgium, Switzerland, Spain, Germany, etc.) as well as internationally (Canada, Maghreb, overseas, etc.). Our shipping partners include Chronopost, Colissimo, DPD and UPS, depending on the country, weight and size of the package. Shipping costs are automatically calculated at the checkout stage based on your address. Each shipment is tracked online and secure. We deliver to your home, collection point or business depending on the options available in your area.

What are the shipping times?

Shipping times at STR Performance depend on product availability and delivery destination. ✅ Products in stock : dispatch within 24 to 48 working hours after payment validation (excluding weekends and public holidays). 🔄 Products being restocked or personalized : an additional delay may apply (specified on the product sheet or communicated by our customer service). Average delivery times after dispatch : 🇫🇷 Metropolitan France : 1 to 3 working days via Chronopost, Colissimo or DPD 🇪🇺 Europe (Belgium, Luxembourg, Germany, Spain, etc.) : 3 to 7 working days 🌍 DOM-TOM, Canada, Maghreb, and rest of the world : 5 to 12 working days depending on the area Each order benefits from online tracking : you will receive an email with a tracking number as soon as your package is picked up by the carrier. Important : Orders placed after 12 p.m. are generally processed the following business day. Delivery times may be longer during busy periods (sales, promotions, holidays, etc.).

How much are the shipping costs?

Shipping costs are calculated automatically at the checkout stage, based on the weight, volume of your package and your delivery area. We offer several carriers (Chronopost, Colissimo, DPD, UPS) with rates adapted for France, Europe, the French overseas departments and territories and internationally. The exact cost is displayed before payment, once your address has been entered.