I. Purpose

The purpose of these general conditions of sale is, on the one hand, to inform any possible consumer of the terms and conditions under which the seller carries out the sale and delivery of the products ordered and, on the other hand, to define the rights and obligations of the parties in connection with the sale of products by the seller to the consumer. They apply, without restriction or reservation, to all sales by STR Performance of the products offered on its website STRPERFORMANCE

Consequently, the fact that any person orders a product offered for sale on the website STRPERFORMANCE implies full and complete acceptance of these general conditions of sale, which the Buyer acknowledges having read prior to ordering.

The products are offered for sale in the following geographical areas: Metropolitan France and international.

The Purchaser, prior to his order, declares: - that the purchase of products on the website STRPERFORMANCE is not directly related to his professional activity and is limited to strictly personal use;
- have full legal capacity, allowing it to engage under these general conditions of sale.
STR Performance reserves the right to modify these general conditions of sale at any time.


II. Identity of the Company
STR Performance is a registered trademark at the INPI

SAS STR Performance
4 rue de la richarderie
SIREN: 823 261 680 RCS Pontoise
Capital of 1000 €
APE code 4532Z


III. Access to the Site

The Purchaser is personally responsible for setting up the IT and telecommunications resources allowing access to the STRPERFORMANCE Site. The Purchaser retains responsibility for the telecommunications costs when accessing the Internet and using the site.

IV.Formation of the contract and Order (s)



1.1. Product features

In accordance with Article L. 111-1 of the Consumer Code, the Purchaser may, prior to his order, take note, on the Site of STRPERFORMANCE, of the essential characteristics of the product or products he wishes. order.

The Buyer selects one or more products from the different categories offered on the website STRPERFORMANCE

The customer's order will be satisfied within the limits of stocks available on the logistics platform of STRPERFORMANCE or subject to orders pending delivery from its suppliers.

In the context of an order for a single item, an unavailability of this item results in the sending of an e-mail notifying the Buyer of the out of stock and of the replenishment period. In the event of a restocking exceeding 5 days, STRPERFORMANCE reserves the right to offer the customer an equivalent model, or to cancel the order and refund it.

In the context of an order made up of several items: an unavailability on one of the items ordered results in the sending of an e-mail warning the Buyer of the out of stock. STRPERFORMANCE reserves the right to offer an equivalent model or to cancel the item missing from the order and refund it.

In the event of an order for a deferred availability product, the entire order will not be processed and shipped until all the products are available. If the Buyer wishes to receive the available products as quickly as possible, he is advised to isolate these items in a specific order.


STRPERFORMANCE reserves the right to modify the assortment of products according in particular to the constraints linked to its suppliers.

The photographs, graphics and descriptions of the products offered for sale are only indicative and do not bind the seller.

In the event that a supplier modifies a product, its graphic representation cannot engage the responsibility of the seller or even affect the validity of the sale.

1.2. Prices
The prices displayed on the website of STRPERFORMANCE, indicated in Euros, are those in force at the time of registration of the order form by the Purchaser. Transport is not included in the price indicated on the product sheet.

The total price indicated in the summary of your order is the final price. This price includes the total price of the order with the detail of each product and the shipping costs.

All prices are shown including VAT (All Taxes included)

The selling prices of the products can be modified by STRPERFORMANCE at any time. This modification will be notified to the Buyer before any order.

1.3. Ordered
The registration of an order on the store of the site STRPERFORMANCE and its validation by the Buyer occurs when the Buyer clicks on the choice of payment method on the "Pay my order" page.

In addition to accepting the content of the order, this registration implies acceptance of all of these General Conditions of Sale and constitutes proof of the date of signing.

The Buyer's order must be confirmed by STRPERFORMANCE by email.

V. Payment

Payment must be made when ordering by the Buyer. At no time may the sums paid be considered as a deposit or down payment. All orders are payable in euros.

STRPERFORMANCE reserves the right to suspend or cancel any order and / or delivery, whatever its nature and level of execution, in the event of non-payment of any sum that would be due by the Buyer. or in the event of a payment incident.

To pay for his order, the Buyer has the following payment methods:

Debit Card / Visa / Master Card

The STRPERFORMANCE store uses secure payment systems in order to guarantee maximum security to its customers.

These systems are the most secure and reliable for transactions made over the Internet SSL (Secure Socket Layers). When paying by credit card, the customer leaves www.STRPERFORMANCE and enters the site of the chosen payment method, accessible via the secure https protocol.

The information requested from the customer concerning his bank card is then only provided to the payment service provider chosen by the customer. The transfer of information is perfectly protected thanks to this encryption. STRPERFORMANCE does not know at any time the information relating to the customer's bank card.

The sale is considered final only after acceptance of payment on the secure area and confirmation of the order by STRPERFORMANCE.


As part of the fight against fraud on the Internet, information relating to your order may be transmitted to any third party for verification.

Paypal

Paypal is a secure payment system that allows you to send and receive electronic money online.
The sale is considered final only after acceptance of payment on the Paypal area of STRPERFORMANCE, and confirmation of the order by STRPERFORMANCE.

Bank transfer

The sale will not be considered concluded and will therefore only be shipped upon receipt and collection by STRPERFORMANCE of the transfer of the payment.

The data recorded by the computer system of STRPERFORMANCE constitute proof of all transactions between STRPERFORMANCE and its customers.

STRPERFORMANCE reserves the right to refuse or cancel any new order from a customer with whom a dispute exists.


Payment by CB MONETICO SECURE 3D

Monetico 3D SECURE by CIC is the new means of payment updated DSP2 by CIC for payment with double authentication.


Payment in 4 installments WITHOUT COFIDIS CHARGES

Payment in 4 installments WITHOUT CHARGE by Cofidis is a method of payment allowing you to spread your order in installments, like this:

The amount is divided into 4 deadlines which will be collected on the following dates:

  • - D + 1
  • - D + 32
  • - D + 63
  • - D + 90.

VI.Choice of products

The buyer having taken note of the products and their characteristics, marketed by STRPERFORMANCE, has under his sole responsibility and according to his needs as he has previously determined them before any order, made his choice on the or the products that are the subject of his order.

In addition, the buyer, knowing only the products he owns and uses, is the sole judge of the compatibility of the products ordered with those used by him.
It is exclusively up to the buyer, if he does not consider himself sufficiently competent, to be assisted by advice.


VII.General rules

2.1. General rules
The products will be delivered to the address indicated by the buyer on the order form, in mainland France or internationally.
By default, invoices are sent to the e-mail address indicated by the Purchaser when registering.
Failure to comply with the procedures set out below, no claim from the buyer will be accepted.

Orders are processed from Monday to Friday. Subject to product availability, STRPERFORMANCE will make its best efforts to ensure that the order is shipped within the time limits displayed on the product sheet and from the day following that of the validation by the buyer of his order. The desired delivery date that can be requested when ordering is an indication and has no contractual value.

When placing an order, the buyer provides the following information under his sole and entire responsibility:
- E-mail address - Surname and first name - Address (street or boulevard number) and building (number and / or letter) - City - Postal code - Telephone

In the event of an error in the wording of the recipient's contact details, STRPERFORMANCE cannot be held responsible for the impossibility of delivery. In this case, as in the event of cancellation of the order by the Buyer after shipment, the shipping costs will not be reimbursed to the customer by STRPERFORMANCE.

The invoice for the order is sent by email to the customer as soon as his parcel leaves our logistics platform.

The data recorded by the computer system of STRPERFORMANCE constitute proof of all transactions between STRPERFORMANCE and its customers.

2.2. Delivery zone

The delivery zone includes Metropolitan France, Corsica, as well as the countries of the European Union.

The shipping costs in force for each zone can be found in our help pages, under the heading "Shipping times and costs".

The choice of carrier is made by STRPERFORMANCE at the time of processing the order.
A possible delay in delivery does not give right to damages from STRPERFORMANCE.
STRPERFORMANCE is released from its obligation to deliver in cases of force majeure such as war, riot, fire, strikes, accidents, state of natural disaster and the impossibility of supply from from a supplier.

It is understood that the goods always travel at the risk and peril of the recipient.
STRPERFORMANCE absolutely asks you to check your package as soon as it arrives.

If the customer's repeated absence during delivery leads to a return of the products to STRPERFORMANCE, the return costs and ancillary costs are the responsibility of the customer.

In the event of missing or degradation of the package and the goods, or of any doubt whatsoever on the condition or content of his package, the Buyer is required to refuse the goods by immediately issuing a statement of the anomaly with the delivery person and to report these incidents to STRPERFORMANCE by e-mail in the “contact” section.


VIII. Right to retract

For all products except fresh products, and In accordance with Article L. 121-20 of the Consumer Code, the Purchaser has a period of seven clear days from the date of receipt to return at its expense the products ordered for reimbursement.

The products must be returned to STRPERFORMANCE in perfect condition for resale, in their original condition (packaging, accessories, instructions, etc.), duly sealed, and accompanied by the delivery slip signed and accompanied by the handwritten mention "return receipt".



10.1 Right of Return, Right of Withdrawal

The Customer has a right of withdrawal which he can exercise by informing Customer Service. In the event of cancellation of an order, the provisions of article L 121-20 of the Consumer Code apply.

The legal withdrawal period is 7 days and only applies to products purchased online.

Thus the customer has 7 calendar days from the date of receipt of his products to request a return number from the customer service of STRPERFORMANCE. by email. Once the return number has been obtained (RMA).
Upon receipt of the product if the condition of the latter meets the conditions set out in paragraph 10.3, the Customer will benefit from an exchange or refund according to his choice.

If the Customer makes a return request to Customer Service beyond 7 calendar days and within the maximum limit of 365 calendar days following the date of receipt of his products, only a credit or an exchange may be granted to him to the extent where the condition of the returned products meets the conditions set out in paragraph 10.3. After this 365-day period, the product (s) cannot be taken back.

If the Customer has made a return request to Customer Service within 7 calendar days of the date of receipt of his products, but he returns his package after the period of 10 calendar days from the date of receipt obtaining the return number, only a credit or an exchange may be granted, within a maximum limit of 365 calendar days from the date of receipt of its products. After this 365-day period, the product (s) cannot be taken back.

In case of exercise of the right of return by the Customer and in accordance with the provisions of Article L. 121-20 of the Consumer Code, the costs of returning the Order are the responsibility of the customer.

If the return request is linked to an error on STRPERFORMANCE determined by the criteria set out in this article 10.3, the return number will be replaced by a return slip sent to the Customer's email address by www.strperformance. com or by a collection request made directly to the carrier - the return costs will therefore be borne by STRPERFORMANCE. In this case, the deadlines and conditions of the aforementioned right of return remain the same.

For all orders placed from 06/13/2014:

According to article L 121-21 of the Consumer Code, the Customer has a right of withdrawal which he can exercise by informing Customer Service.

This statutory withdrawal period only applies to products purchased online.

Thus the customer has a period of fourteen days to exercise his right of withdrawal from the receipt of the product by it or by a third party (or from the receipt of the last product in the event of a staggered delivery).

To do so, the Customer must make a return request:

- either directly on their Customer Area in my account / my orders / return an item
- or directly to Customer Service by email to contact[a]https://strperformance.com/en/ or by phone at 06 95 708 709.


Then in accordance with article L121-21-2 of the Consumer Code, the Customer must return or return the products to STRPERFORMANCE, without undue delay and, at the latest, within fourteen days following the communication of his decision to retract.

Upon receipt of the product within these deadlines, if the condition of the latter meets the conditions set out in paragraph 10.3, the Customer will benefit from an exchange or refund according to his choice.

In the event of a refund, according to article L121-21-4 of the Consumer Code, STRPERFORMANCE must make the refund no later than 14 days following receipt of the returned goods.

If the return request is linked to an error on STRPERFORMANCE determined by the criteria set out in this article 10.3, the return number will be replaced by a return slip sent to the Customer's email address by www.strperformance. com or by a collection request made directly to the carrier - the return costs will therefore be borne by STRPERFORMANCE. In this case, the deadlines and conditions of the aforementioned right of return remain the same.

As part of a reimbursement procedure, so-called "made-to-measure" parts, for example flywheel, center-to-center shim, made-to-measure pulley, adapter for engine and gearbox swap, EGR removal kit, swirl flap flaps delete, do not count for a refund, because these parts are machined and made to order.


10.3 - Procedure for returning a Product

To exercise his right of return, the Customer must first contact Customer Service within the timeframe provided for in this article 10.2, either by telephone on: 06 95 708 709, or directly from his customer area / my account / After Sales Service / Return.


If the return is due to a change of opinion, the Customer must send at his own expense (unless the Customer has taken out return insurance when ordering - see application conditions - art 3.5) part or all of the command.

within the time limit provided for in article 10.2.

When the Order whose return is desired has been the subject of a postal delivery and the return originates from an error on https://strperformance.com/en/ (error in the preparation of the package, reversal of the Order with that of another Customer, error choice of part sent following an exchange, compared to parts ordered by the Customer) Customer Service sends a prepaid Colissimo return slip by email allowing it to ship the Product (s) free of charge within the prescribed time limits in this article 10.2.

When the Order whose return is desired has been the subject of a delivery by a Carrier and the return originates from an error on STRPERFORMANCE, (package preparation error, reversal of the Order with that of another Customer, error in the choice of part sent following an exchange, compared to parts ordered by the Customer) the return of the Product will be made at the expense of STRPERFORMANCE. The carrier generally intervenes within 48 working hours after the request.


IMPORTANT: errors related to not taking into account the compatibility characteristics of the vehicle do not come under this support. Indeed, the Customer, in case of doubt, has the possibility to contact Customer Service on 06 95 708 709, in order to advise him in his choice before validating his Order. In the event of an error in the parts ordered (whatever the origin of the error), STRPERFORMANCE cannot be held responsible, towards a Customer or a third party, for any indirect damage or loss of exploitation, profit or turnover occurred in any way, even if such damage, loss or damage was foreseeable by STRPERFORMANCE, or if its eventuality had been brought to its attention.

To proceed with the return of the desired part (s), the Customer simply has to return to STRPERFORMANCE the complete part (s) MUST be accompanied by:

- an explanatory letter on the problem encountered, specifying the return number (RMA) communicated by Customer Service,
- his full contact details and order number in order to identify him,
- a copy of his invoice.

In the event of an exchange request, a copy of the registration document MUST be attached to the package (as well as, if the Customer so wishes, the reference (s) to be returned or the diagram of the parts to be returned).

The whole must be returned in a TRANSPORT PACKAGING to the following address:

STRPERFORMANCE
"return service"
4 rue de la richarderie
95640 Marines

The Product must be returned to STRPERFORMANCE in a condition suitable for resale, that is to say respecting the return conditions set out below:

- in its exact original condition, manufacturer's box not taped, undamaged,
- inside its original packaging which must be intact,
- with all the accessories that were attached,
- In perfect condition,
- bearing no traces of assembly and use
- with its instructions

Example of things not to do:

- Tear the box or the packaging bag upon receipt (in fact, the box or the bag must be carefully opened using for example a cutter to cut out the adhesives which close it),
- Put brown or colored tape on the packaging when sending it back,
- Fit the part without comparing with the original one,
- Stick the label of the Post Office or the Carrier on the original box of the manufacturer,
- Return the part without packaging,
- Return an incomplete part as originally.

The risks associated with the return of the Product, whatever the cause, fall on the Customer even if the Customer has benefited from return insurance to make the return. The risks associated with poor packaging (breakage, loss of items, etc.) are the responsibility of the Customer even if the Customer has benefited from return insurance to make the return.

If the Product is lost by the Carrier during this shipment, the Customer is solely responsible for it and cannot be reimbursed by STRPERFORMANCE (unless the Customer has benefited from return insurance and, consequently, the carrier was commissioned by STRPERFORMANCE).

In case of exercise of the right of return in compliance with the conditions stipulated herein, the Customer will be offered either a credit or a refund of the amount of the purchase.

If the Client chooses reimbursement, STRPERFORMANCE will make every effort to reimburse the Client within 30 days.

(for orders placed before June 13, 2014, or within 14 days (for orders placed after June 13, 2014)

from the date of receipt of the returned Product. If this deadline is exceeded for reasons beyond its control, STRPERFORMANCE cannot be sued by the Customer.

The refund will be made via the same means of payment as the initial order.

In the event that the initial method of payment does not allow a reimbursement by the same method or in the event of payment by credit card with a telephone advisor, the reimbursement will be made by check, addressed to the name and postal address that the Customer will have. indicated in the "billing address" section when ordering.

If the Customer is reimbursed by bank re-credit, the speed with which the credit appears on the Customer's bank account depends on the Customer's type of bank card: in the case of an immediate debit card, the current account is credited within 8 to 15 days depending on the bank; in the case of a deferred debit card, the credit appears at the end of the month on the credit card account and not on the current account.

If this reimbursement is longer, the Customer must himself contact his bank.

If the returned Product does not reach STRPERFORMANCE within the time and conditions provided for in this article 10, STRPERFORMANCE reserves the right to refuse the returned products and not to proceed with the refund or issue. of a credit in favor of the customer.

In this case, if the Customer wishes to enjoy his Product again, he must make a request using the contact form in his customer account or by phone at STRPERFORMANCE which will then send the Product as soon as possible. The return costs will be borne by the Customer and payable in advance by credit card.


IX. Retention of title

STRPERFORMANCE retains full and entire ownership of the products sold until the price has been fully collected, in principal, costs and taxes included.


X. Liability

STRPERFORMANCE cannot be held responsible for the non-performance of the contract in the event of a stock shortage or unavailability of the product due to a case of force majeure, total or partial disruption or strike, in particular of the postal services. and means of transport and / or communications.

STRPERFORMANCE cannot be held responsible for any indirect damage that may arise from the purchase of the products.

STRPERFORMANCE cannot be held responsible for any loss of data, files. It is the Buyer's responsibility to take all necessary safeguards.

The STRPERFORMANCE site also contains information from third parties, and links to other websites. STRPERFORMANCE can in no way be held responsible for damages resulting from the use, access to, or inability to use this third-party information, or the content of other websites.


XI. Partial invalidity

If one or more stipulations of these general conditions of sale are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will keep all their strength and reach.


XII. No waiver

The fact that one of the parties does not invoke a breach by the other party of any of the obligations referred to in these general conditions of sale cannot be interpreted for the future as a waiver. to the obligation in question.


XIII. Applicable law and competent jurisdiction

Sales of products from the company STRPERFORMANCE are subject to French law. Any dispute relating to the interpretation, execution or termination of the contract concluded between STRPERFORMANCE and the Purchaser, even in the event of multiple defendants, will, in the absence of an amicable agreement, fall within the exclusive jurisdiction of the courts of Paris.


XIV. "Computing and Freedom"

The information collected by STRPERFORMANCE during any order from the Buyer is necessary for the management of his order by STRPERFORMANCE and its commercial partners. In accordance with the "Informatique et Libertés" law n ° 78-17 of January 6, 1978, the Purchaser has the right to access, rectify, oppose and delete data concerning him from www.strperformance. com.

Through STRPERFORMANCE, the Buyer may be required to receive commercial proposals from other organizations or companies, or be informed of offers from STRPERFORMANCE. If the Purchaser wishes to receive these proposals, he can inform STRPERFORMANCE by post or e-mail in the “contact” section.

STRPERFORMANCE reserves the right to place cookies on the computer of visitors to its website. A cookie does not allow us to identify the Buyer. In general, it records information relating to the Buyer's browsing on STRPERFORMANCE (the pages consulted, the date and time of the consultation, etc.) that STRPERFORMANCE can read during subsequent visits by the Buyer. In this case, it contains the information that the Buyer has just provided. Thus, he will not need, on his next visit, to fill out the proposed registration form again.

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