Terms of Sales

Terms of Sales

Updated as of 12/21/2023

1. Definitions:

What do the terms used in these general conditions of sale mean?

- “CGV”: is the contraction of “general conditions of sale”.

- “After-sales service”: After-sales service.

- “VAT”: is the contraction of “Value Added Tax”. Currently at the rate of 20% in mainland France.

- “Euro Zone”: geographical territory covering the countries whose common currency is the Euro.

- “DOM-TOM”: identifies the overseas departments and territories open for delivery.

- The “Seller”: identifies the company SASU STR Performance 4 rue de la Richarderie 95640 Marines France | SIREN: 823 261 680 RCS Pontoise Capital of €1000 APE code 4532Z

- The "Buyer": precisely identifies the customer that you are, a non-professional individual, resident in the Euro zone, subject to French VAT and consumer law and for whom these General Terms and Conditions are mandatory.

- The "Buyer residing in the French Overseas Territories": precisely identifies the customer that you are, a non-professional individual, subject to consumer law, resident in the Euro zone but not subject to mainland VAT and for whom these General Terms and Conditions are mandatory.

- The "Buyer outside the Euro zone": precisely identifies the customer, a non-professional individual, not subject to consumer law, resident outside the Euro zone (Andorra, Switzerland, etc.) and not subject to French VAT.

- The "professional buyer": precisely identifies a Professional, purchasing in the name of his company or issuing an invoice in its name, subject to the commercial code, resident in France only and subject to French VAT. Only concerned by certain conditions present in the special conditions of these General Conditions of Sale.

- The “Carrier”: Means the independent transport company, responsible for transporting your item to the delivery location that you have defined.

- The “general conditions of sale”: the conditions which apply to all sales, intended for all customers.

- “Special conditions”: conditions applying to certain sales only. Article of the general conditions of sale intended specifically for professional buyers or residents outside the Euro zone.

- The “sales support”: identifies the Seller’s website; here www.https://strperformance.com/en/

2. Purpose

The purpose of these general conditions of sale is, on the one hand, to inform any possible consumer (known as the "Buyer") on the conditions and terms in which the company SASU STR PERFORMANCE (here under the name of its website and its commercial name “STRPERFORMANCE”) hosted on the site www.https://strperformance.com/en/ (known as the “Seller”) carries out the sale and delivery of the products ordered, and on the other hand, to define the rights and obligations of the parties in connection with the sale of products by the Seller to the Buyer. They apply, without restriction or reservation, to all sales, by the Seller, of the products offered in its sales support).

Consequently, the fact for any person to purchase one or more products offered for sale by the Seller, implies full and complete acceptance of these general conditions of sale of which the Buyer acknowledges having read prior to his order. This acceptance is materialized by a box that you check during the ordering process.

The products are offered for sale in the following geographical territory: mainland France, Corsica, Belgium, Switzerland, Andorra, Spain, Italy, Germany, Netherlands (+various European countries) and selected DOM (Overseas Departments) ( Guadeloupe, Martinique, Mayotte, Réunion (Island), French Guiana).

The Buyer, prior to placing his order, declares that he has full legal capacity, allowing him to commit to these general conditions of sale. The company STR PERFORMANCE reserves the right to modify these general conditions of sale at any time, without notice.

3. Identity of the seller

SASU STR Performance4 rue de la Richarderie 95640 Marines France | SIREN: 823 261 680 RCS Pontoise Capital of €1000 APE code 4532Z

(Owner of domain name www.https://strperformance.com/en/)

Correspondence, parcel returns and customer service: STR PERFORMANCE, 4 Rue de la richarderie, 95640 Marines

Customer service telephone contact details: 01.34.67.70.31

Telephone service opening: 9:00 a.m. to 12:30 p.m. and 1:30 p.m. to 5:00 p.m. Monday to Friday.

Email: direct contact page

Head office: STR PERFORMANCE, 4 Rue de la richarderie, 95640 Marines

4. Access to the Site

The Buyer is personally responsible for setting up the IT and telecommunications resources allowing access to the Seller's sales support or access to the e-mail address stated above. The Buyer is responsible for telecommunications costs when accessing the Internet and using the various sites. During the order process, a check box indicating that you have accepted these general conditions of sale is present. Checking this box means that you have read and unreservedly accepted these general conditions of sale and allows you to access the payment methods to finalize your order.

5. Contract formation and orders

5.1. Price

The sales prices of online products sold by the Seller, indicated in Euros, are those in force at the time the purchase is registered by the buyers.

They do not include delivery costs (except commercial operations indicated on the sales materials), invoiced in addition to the price of the products purchased depending on the delivery distance, size and/or weight; they remain the responsibility of the Buyer. Delivery costs are clearly indicated at the time of the order summary and/or from the basket summary, before the purchase is recorded by buyers. Delivery costs are defined by transport companies and/or the Post Office, or fixed rates, and may therefore vary from one service provider to another or from one date to another, without the Seller being required to do so. for responsible. Any claim regarding these charges must be made before payment. Otherwise, these delivery costs will be considered accepted.

For Buyers residing in the French Overseas Departments and Territories open for delivery, shipping costs and the price of the products are expressed excluding taxes. No Tax, sea dues or any other tax will be applied when ordering. The Buyer alone must pay this to the Competent Authorities. Prices include value added tax (VAT) applicable on the day of the order, to any resident of the Euro Zone concerned. Any change in the applicable VAT rate will be automatically reflected in the price of the products sold by the Seller. For Buyers resident in the French Overseas Territories or Outside the Euro Zone, refer to the special conditions.

Within the framework of European regulations for the treatment of waste from electrical and electronic equipment (decree of July 20, 2005), an environmental contribution will, from 11/15/2006, gradually be included in the price paid for certain products or equipment . It will be displayed on the ad if the product sold is concerned.

The sales prices of the products may be modified by the Seller at any time. This modification will be visible to the Buyer before any purchase, by viewing the product sheet.

Note: The Seller warns the Buyer that the advertisements posted online on the site www.leboncoin.fr present a default price for a range of products (price starting from), which does not represent the price of a specific product . It is therefore necessary to log on to the website www.https://strperformance.com/en/ to obtain the price of the product corresponding to your needs.

5.2. Product characteristics - Availability

In accordance with article L 111-1 of the Consumer Code, the Buyer may, prior to his purchase, read, on the Seller's website or on the manufacturers' websites, the essential characteristics of the product(s) that he is purchasing. he wants to command. The description is however not exhaustive, the company STR PERFORMANCE encourages any potential Buyer to contact it in order to obtain any precise or additional information. The products offered for sale by the Seller are products intended solely for “motor racing” use. Manufacturers can therefore change the design of products in order to improve their efficiency. This development will systematically have a positive goal. The complete description of the product, visible on the product sheet, is best able to represent the product ordered. The photographs, graphics and descriptions of the products offered for sale are only indicative and in no way bind the Seller. The photographs are non-contractual and are used for illustration only. The Seller invites the Buyer to contact him before any purchase to obtain additional descriptions and/or photographs of the products. Otherwise the Buyer will be considered to have informed himself.

In the event that a supplier, manufacturer or subcontractor distributor modifies a product, the graphic representation thereof cannot engage the liability of the Seller or even affect the validity of the sale. However, the photos and illustrations presented here are finished products. Any use (visual or descriptive) of the objects purchased or displayed is strictly prohibited without the prior agreement of the Seller and the manufacturer.

The offers presented by the Seller are valid within the limits of available stocks and open commercial partnerships with Suppliers, except unique products resulting from artisanal and/or special production. For products not stored in its warehouses, the offers presented by the Seller are valid subject to availability from its Suppliers/Manufacturers and subject to the maintenance of these products in the Suppliers/Manufacturers' catalog. In the event of unavailability of the ordered product, the Seller will inform the Buyer as soon as possible and propose an alternative or a Cancellation/Refund of the order. The Seller reserves the right to modify the assortment of products depending in particular on the constraints linked to its Suppliers/Manufacturers or subcontractors or its commercial strategy.

Unless the Seller indicates a longer period, the products ordered will be delivered within a maximum of thirty working days from the day following that on which the Buyer registered his order, subject to full payment of the price. In accordance with article L. 121-20-3 paragraph 1 of the Consumer Code if the Seller does not deliver the good or service within seven days following the 30-day deadline, the Buyer may obtain resolution of the sale by sending a registered letter with acknowledgment of receipt to the Seller. The Buyer may also obtain reimbursement of sums paid in accordance with the provisions of article L.121-20-1 of the Consumer Code. In accordance with the provisions of article L121.20.3 of the Consumer Code, the Seller may, in the event of unavailability, offer to provide a product of equivalent quality and price. If all conditions are met, the reimbursement will be made at the Seller's choice by bank transfer or by means of the payment system chosen by the Buyer at the time of his order, if this allows it. If necessary, a bank identity statement (RIB) will then be requested from the Buyer.

All deadlines indicated by the Seller to the Buyer, including by Email or telephone, are systematically indicated in working days.

5.3. Order

Any order implies acceptance without restriction or reservation of these general conditions of sale. This acceptance is materialized by a box that you check during the ordering process. The fact of carrying out a "double click" or "single click" on the part of the Buyer, under the purchase order constitutes an electronic signature which has the same value between the parties as a handwritten signature.

For a purchase on its sales support sites: the Buyer selects the products he wishes to purchase by clicking on the “add to basket” icon. A screen summarizes your basket. A possibility of withdrawal is systematically offered to the Buyer at any time during the order. By having paid for their purchases, the Buyer is considered to have knowingly and unreservedly accepted these general conditions of sale, the prices, volumes and quantities of the products offered for sale and ordered.

The Buyer can order or view the products offered for sale:

On other sales support sites: www.Ebay.fr (and its foreign sites), www.leboncoin.fr, or other sites allowing the Seller to put its products on sale and/or on display.

On its website: www.https://strperformance.com/en/ or other support sites belonging to the Seller.

The Buyer's order must be confirmed by the Seller by email for a purchase on one of its sales support sites. The sale will only be considered final after the Seller has sent the Buyer confirmation of the order and the Seller has received the full price. When the order is validated and payment is accepted, the order status changes to “preparation in progress”. This information is confirmed by email to the Buyer and is visible from their secure customer area on the Seller's website. The sales invoice is then produced and sent to the customer.

The Seller recommends that the Buyer keep this information on a paper and computer document. The seller informs the Buyer that the Sales Invoices are automatically generated by the website and based on the information he has entered. It is important to enter delivery and billing addresses that meet your needs because invoices, once edited, cannot be modified.

6. Payment of the price

6.1. Price payment terms

Payment of the entire price must be made when ordering by the Buyer. At no time can the sums paid be considered as deposits or deposits. Collection of the entire amount of the order will be made by the Seller at the time of validation of the order, or in the case of payment by bank transfer, check or cash mandate upon receipt. The seller does not offer discounts.

Find all of our promotions on the dedicated page: Promotions

All orders are payable in euros.

To pay for his order, the Buyer has all the means of payment indicated on the sales materials. This can vary between: Bank card, Bank card 3 times via Monetico, bank transfer. Depending on the Buyer's country of residence, these payment methods may vary (Bank Transfer for residents outside France). For Buyers resident in the French Overseas Territories, professional Buyers or Outside the Euro Zone, refer to the special conditions. The Seller explains to the Buyer that the means of payment made available to him (including credit payment means) are services offered, but in no case constitute an obligation to use. Any dispute, or problem arising in the processing of payments will be the sole responsibility of the intermediary payment organization managing it: “MONETICO CIC”, “COFIDIS”. For payments by bank cards; the buyer guarantees to the Seller that he has the authorizations that may be necessary to use the payment method he chooses when registering his purchase. Access to the websites of payment providers:

Monetico, CIC, COFIDIS 3 times free of charge

The Seller reserves the right to suspend or cancel any order and/or delivery, regardless of their level of execution and their nature, in the event of non-payment of all or part of the sums due by the Seller. Buyer, or in the event of a payment incident.

The Seller reserves the right to request a copy of an identity document, the latest pay slip and proof of address from the Buyer for any payment. The Seller also informs the Buyer that the payment intermediaries randomly verify the identity and solvency of the Buyers. The request for payment by bank card (cash or credit) may be refused if the Buyer does not meet the security conditions requested by the payment intermediaries (Example 3D Secure). In the event of payment by check, a credit check period of 10 working days will be applied after collection.

Concerning commercial promotions and discounts. The principle of discounts made to Buyers is not automatically acquired. The Seller reserves the right to apply them or not, to all or part of its customers, to all or part of its catalog, without having to justify the reason. They can be more or less important depending on the customers and/or products. Discounts can also change depending on commercial agreements with brands, depending on currency exchange rates, without notice.

Information relating to purchases is subject to computerized data processing, declared to the CNIL, whose manager is SASU STR PERFORMANCE (See legal notices). The purpose of this computerized processing is to define a level of analysis of a transaction and to combat payment fraud. The Seller is the sole recipient of data relating to orders. It reserves the right to use this information for sending advertising e-mails if the Buyer has requested it or to delivery companies to help with the delivery of the order. Failure to transmit data relating to orders prevents transactions from being carried out and analyzed. The occurrence of an unpaid debt due to fraudulent use of a bank account will result in the registration of contact details relating to the order associated with this unpaid debt in a payment incident file implemented by the company SASU STR PERFORMANCE. An irregular declaration or an anomaly may also be subject to specific treatment, particularly with the competent authorities.

In accordance with the Data Protection Act, the Buyer has at any time the right to access, rectify and oppose all of his personal data or to stop advertising emails, by writing by mail or e-mail and providing proof of identity to SASU STR PERFORMANCE

6.2. Late penalties and fixed recovery compensation if payment is rejected, falsified or erroneous.

Penalties of an amount equal to the legal interest rate increased by ten points are automatically applicable to unpaid amounts after a period of seven working days following the invoice date or upon notification of bank payment rejection. for any other means of payment. In addition, the establishment of a fixed recovery compensation of an amount equivalent to 8% (eight percent) of the sums claimed and/or remaining due, inherent to the management of your unpaid debts, may be implemented. This compensation is automatically payable. Delivery of the current order or any new order may be suspended in the event of late payment, notwithstanding the provisions herein. Payment of the full amount remaining due may also be requested.

In the event of non-regularization of these unpaid amounts within fourteen working days following their occurrence or notification, a procedure for referral to the Bailiff and/or the district court will be implemented.

Without payment of these unpaid amounts to the Bailiff, the matter may be referred to the district or commercial court.

6.3 3x payment without fees

Payment in installments with COFIDIS Via Monetico

Payment in installments/deferred is available via our partner Monetico. Payment security is provided by Monetico. All payments are protected by 3D Secure.

Termination

Any termination of the T&Cs which bind the Seller and the customer results in the termination of the T&Cs between Monetico and the customer.

Payment security is provided by Monetico. All payments are protected by 3D Secure. Monetico are telepayment managers and deliver an electronic certificate which will serve as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 et seq. of the civil code.

6.4 Additional price linked to delivery.

In addition to the price of the product, additional transport costs may be applied in accordance with article 8.1, regardless of current promotions. On certain bulky products which do not allow the seller to generate a sale without selling at a loss for example, due to the transport price requested by the manufacturer for example.

6.5 Payment by SEPA direct debit intended for professional customers.

The seller may offer certain of its professional customers the possibility of paying for their orders by SEPA direct debit. This payment method is only offered to customers selected by the Seller. It consists of the collection at the end of the month of purchases made by the Professional Buyer the previous month. A monthly direct debit request is presented to the Bank at the end of the month, automatically, without the Buyer being able to determine the date, generally the last day of the month (unless closed for holidays). The Seller holds a SEPA creditor identification number issued by the Bank of France for this purpose. It is up to the Buyer to inform online the bank account from which they wish to make their withdrawals. Once their account is completed, they simply need to select this payment method from the list of payments offered. It is an additional means of payment, which he can choose or not, on all or part of his orders. By selecting this payment method, the Seller processes the customer's orders without delay.

The Buyer must ensure the solvency of his bank account at the end of the month to be able to honor his payment at the beginning of the following month. A bounce results in bank charges from the Buyer's bank similar to a bounced check.

The Seller warns the professional Buyer that contractual file processing fees in the amount of €75 including tax (seventy-five euros) will be applied for any SEPA direct debit rejection. In addition, penalties of an amount equal to the legal interest rate increased by ten points are automatically applicable to unpaid amounts after a period of seven working days following the date of rejection. But also the establishment of a fixed recovery compensation of an amount equivalent to 8% (eight percent) of the sums claimed and/or remaining due, inherent to the management of your unpaid debts will be put in place and due. This compensation is automatically payable. Delivery of current orders or any new orders may be suspended in the event of late payment, notwithstanding the provisions hereof. Payment of all remaining amounts due may also be requested without delay.

The Seller reserves the right to deactivate this payment option for all or some of its customers without reason and without notice (due to payment incidents for example).

6.6 “STR PERFORMANCE” loyalty points.

Offer reserved only for individual customers. Buy on STR PERFORMANCE.COM and earn discount Euros. Can only be used as a voucher to be deducted from your future orders.

With each order, accumulate loyalty points that can be converted into a discount voucher for a future order. Loyalty points are only validated and usable after delivery of the current order. Validity period of 6 months to 1 year (details on your account in your customer area). After this period or in the event of a product return, the points are lost. As part of a withdrawal from an order paid in whole or in part with your loyalty points: Once your loyalty points have been transformed into a voucher and used during an order and you withdraw from this order, the points are lost. If your withdrawal falls within the framework provided for this purpose, you will therefore be reimbursed the amount deducted from the voucher generated from your loyalty points.

7. Choice of products

The Buyer, having read the products marketed by the Seller and their characteristics, he has under his sole responsibility and according to his needs as previously determined before any order, makes his choice on the product(s). subject of its purchase. In addition, the Buyer alone knows his tastes, measures and possibilities in terms of bulk or nuisance; he takes full responsibility for his purchases.

The Seller informs the Buyer that the latter must inquire about the compatibility of the products before purchasing from any competent professional. The Seller leaves the product reference as well as the brand available to the Buyer in the product sheet or on request from customer service at this address: contact@strperformance.com, or from the customer services of the manufacturers themselves. The Buyer will therefore be considered to have informed themselves of the compatibilities and assignments of the products before any purchase.

The Seller provides the Buyer with an email box: contact@strperformance.com. The Seller informs that it is exclusively up to the Buyer, if he does not consider himself sufficiently competent, to seek advice from a competent professional before his purchase. The Seller is not an automotive professional and does distance selling; it is not able to assure the Buyer of the compatibility of the products with the Buyer's vehicle. In addition, the Seller makes “technical sheets” available to the Buyer, allowing them to make a comparison or become familiar with the technical terms. They are accessible on the sales support sites in the “technical sheets” block. These are in no way precise characteristics but an aid to familiarizing yourself with the products. Product descriptions are provided by the manufacturers and are their sole responsibility. The Buyer will therefore be considered to have informed themselves of the compatibilities and assignments of the products before any purchase.

8. Delivery, costs, manufacturing times

8.1 Delivery costs

The shipping costs displayed or included in the sales price (refer to the advertisement or the product description) are calculated for delivery in mainland France (except Corsica). They are calculated for shipping the initial order (see: § 8.4 for reshipment following a delivery error) and include handling costs. The Buyer is invited by the Seller to contact us with any questions.

-for a Buyer residing in mainland France (except Corsica and DOM-TOM) and Euro Zone: If the costs are included as part of a commercial transaction, the Buyer will not have to pay the transport costs of the initial order. If the costs are not included, the Buyer must add to the amount of his payment the costs announced in the order summary. The summary of the amounts to be paid indicated by the sales support are authentic. For any additional information, please refer to the specific conditions (Paragraph 20).

-Specificity for a Buyer residing in Corsica: Due to special rates imposed by carriers, shipping costs to Corsica are increased. The Buyer residing in Corsica must then select “Corsica” in residence for their order to be validated. The Buyer must add to the amount of his payment the shipping costs announced in the order summary. The summary of the amounts to be paid indicated by the sales support are authentic.

-Specificity for a Buyer residing in Algeria, Morocco or Tunisia: Due to special pricing imposed by carriers and customs authorities, invoice amounts will be "rounded up". Please note, due to regular customs disruptions at destination, we will not be held responsible for lost, stolen packages and/or fluctuating customs charges.

-for a Buyer residing in the French Overseas Territories and outside the Euro zone: The costs will be calculated according to the destination department of the packages and the weight/size of the products. Concerned Buyers are expressly asked to contact contact@strperformance.com before any payment in the event of any questions. The amount of shipping costs and products are expressed excluding taxes. In the event of a purchase on the sales support indicating an incorrect residence address (Example: Metropolitan France instead of Martinique), the Seller will cancel the transaction, due to tax-free billing concerns. The chosen carrier will be DHL or the Post Office (Colissimo registered or tracked package also called "standard delivery"). The amount of shipping costs is visible during the order process, once identified on the site or from the basket and after indicating your Department as the delivery address. Please note, it is possible that depending on the size of the packages, the carriers may refuse delivery. We will keep you informed. We therefore reserve the right to cancel the transaction if this case arises. For any additional information, please refer to the specific conditions (Paragraph 20). Important, if you have chosen to have your package shipped by "La Poste / Standard Delivery" and the value of your order exceeds the maximum insurance amount authorized by this carrier (€1000); In the event of a loss, you will be compensated for this maximum amount. To ensure you are properly compensated in the event of a loss, take UPS or DHL for example.

8-2: General rules related to delivery

The products will be delivered to the address indicated by the Buyer to the Seller, within the territorial limits defined above (see: §2).

-The products ordered are delivered by postal circuit or by independent carrier according to the most advantageous price for the Buyer, or by a mode of transport chosen by the Seller and/or its Suppliers/manufacturers or from a choice made by the Seller depending on the nature of the products ordered. The Buyer is however informed that he cannot under any circumstances collect his purchase from the company SASU STR PERFORMANCE and that he cannot choose the mode of transport.

In the event of partial availability of items, the Seller may be required to split the orders. Thus the available items can be sent first, the balance of the order will be sent when all the other items are available.

The Seller offers its customers delivery by Colissimo Suivi/registered, Chronopost from La Poste or by carrier with or without making an appointment. Large items will be delivered by carrier with or without an appointment, directly from the carrier, at the customer's choice, or depending on the carrier's delivery requirements. It is imperative to check the contents of your package in front of the Carrier. A package containing a damaged product must be refused and the reason "damaged package, contents damaged during transport" must be mentioned on the delivery note. If the package(s) are accepted without reservation, the goods will be considered compliant and no appeal will be possible.

In the event of a lost or unreceived package: The tracking of the package is taken as proof of the delivery status. Before any complaint, the Buyer must rely on the online tracking of the package. If it is marked as "delivered" on the carrier's website, the Buyer must contact customer service within 48 hours of this notification if they have not received anything. The Seller will then ask the Buyer to complete a sworn attestation document of non-detention and will ask for a copy of their identity card. A dispute will be opened with the delivery company. Once the carrier has ruled on the dispute, the Seller will offer to the Buyer to have it redelivered if the file is closed to its advantage by the delivery company. No refund or redelivery will be possible before the dispute file is closed by the carrier. He is the only one capable of ruling on whether the package is simply late, lost or finally delivered. More information from customer service.

8-3: Delivery methods

- Colissimo Tracked / registered POST system (known as standard delivery) / Chronopost: The Buyer is delivered to his home and signs a delivery slip acknowledging receipt. In the event of absence, the Buyer or the recipient of the ordered product receives a delivery notice from La Poste, which allows him to collect the ordered products from the nearest post office for a period of fifteen days. The Buyer is required to check, in the presence of the delivery person, the condition of the packaging of the goods and its contents upon delivery. In the event that the Buyer has any doubt of any nature whatsoever about the condition or contents of his package, he is required to apply the "La Poste" procedure (in particular to report the damage observed, all complaints and reservations) and to refuse the goods by immediately issuing a report of anomaly to La Poste (report 170) and to report these incidents to the Seller within 48 hours by email to this address “contact@strperformance.com”. Free shipping operations are not valid on Chronopost transport solutions. Delivery times by Chronopost are no longer guaranteed by this company since July 2023. Compensation is possible, up to 50% only if the request is made within a maximum of 3 clear days from the day of delivery. Beyond that, no complaints can be taken into account. Please note, however, that your package will be kept at your collection point for a period of 5 calendar days for a Pickup Station deposit, 14 calendar days for a retail outlet or 15 calendar days for a post office deposit. After this period, it will be returned at your expense.

-Colissimo collection point system: The Buyer receives their package at the relay point that they have previously chosen when ordering. The buyer must present themselves at their relay point with their identity document to be able to collect the package. As with any other means of transport, the buyer is required to check the contents and integrity of the package in front of the relay point employee. In the event of a problem (damaged or missing product), reservations must be mentioned on the relay point's IT tool, or refuse the package if it is unfit for use or missing due to transport. Please note, however, that your package will be kept at your collection point for a period of 5 calendar days for a Pickup Station deposit, 14 calendar days for a retail outlet or 15 calendar days for a post office deposit. After this period, it will be returned at your expense.

- Delivery by carrier with or without making an appointment: The carrier presents for the first time at the delivery address given by the customer, according to his delivery requirements. In the event of absence, the carrier contacts the customer and arranges an appointment with them. Orders are sent within standard delivery time. If the Buyer is absent, the delivery person can take the initiative of leaving the Parcel in a business, the carrier's relay point, geographically close to his address. The Buyer must then go there to collect their package. The Buyer is required to check in the presence of the delivery person (or the relay point manager) the number of packages delivered, the condition of each package, and the condition of the goods contained in this shipment. In case of doubt, he is required to refuse the package and/or to make precise and written reservations on the transport slip, and to keep a trace of the latter, as well as the package references and to report these incidents to the Seller. within 24 hours, by email to this address “contact@strperformance.com”. If the package(s) are accepted without reservation, the goods will be considered compliant and no appeal will be possible. Please note, however, that your package will be kept at your collection point for a period of 5 calendar days for a Pickup Station deposit, 14 calendar days for a retail outlet or 15 calendar days for a post office deposit. After this period, it will be returned at your expense.

8.4 Package returned following a delivery problem caused by the Buyer:

The Seller indicates to the Buyer that the latter must provide a valid delivery address, perfectly identifiable by the delivery company. Visual indications to locate the place can also be provided. Please note that shipping costs are a paid service (even if included in the price as part of a promotion) and that reshipping a returned package is not included in its initial price (paid at time of order).

If a package is returned to us due to non-recovery of a package pending at a Carrier and/or at a relay/postal point, with an untraceable or unidentifiable address, linked to an error or lack of details from the Buyer (voluntary or not), we can refund the order by deducting the return costs equivalent to the actual shipping costs invoiced by the carrier/supplier during the initial shipment. Or reship it at the Buyer's expense. If the returned package is unclaimed despite our reminders, it will be left available pending an alternative address or collection by the Buyer. After 90 days of receipt of unjustified returned goods, the goods will be destroyed.

In the event of refusal of delivery for a reason of withdrawal or refusal of the package upon receipt or desire not to collect it from a relay point: refer to paragraph 9.3.

8.5 Manufacturing, availability and delivery times:

Availability times are announced by the Seller on all product sheets, it depends on the stock status and the manufacturing time of each supplier. The transport time is not the manufacturing time. It is added to the product availability time. Thus, if the Buyer chooses "Chronopost" as a carrier even though he has purchased a product which is not in stock; the order will only be delivered when it is available.

Find all estimated delivery times by carrier and department/country at this address: Delivery times and transport.

8.6 Delivery, quality or compliance issues:

Consumer Code Article L216-2

Modified by Order no. 2021-1247 of September 29, 2021 - art. 8

Any risk of loss or damage to the goods is transferred to the consumer at the moment when the latter or a third party designated by him takes physical possession of these goods.

IMPORTANT: The carrier is a provider of your order in its own right, in the same way as us, even if shipping is included during commercial operations. When the buyer signs a transport voucher without checking the contents first, he releases the carrier from liability. A signature binds you. this is why it is imperative to check the contents in front of the driver of your package before signing the transport slip! A package received without reservation will be considered problem-free. Failure to comply with the procedures set out below will result in no claim from the Buyer being accepted.

In the event of delivery of a defective product or an empty package, the contents of which have been stolen, the Buyer must refuse delivery. Failure to comply with the procedure set out above and the deadlines indicated, the Buyer will not be able to make any claim for non-conformity or apparent defect of the products delivered. The products are then deemed to be compliant and free from any apparent defect or packaging error. The Seller specifies to the Buyer that each delivery is made with the “recipient’s signature” option. Any delivery accepted will be considered compliant.

In the event of delivery of a product that does not correspond to the product ordered, the Seller will ask the Buyer for a photograph of the product received and will collect the product within 10 days, or send a return slip. free. The Seller will deliver the correct product upon receipt of the non-compliant product within the deadlines announced in paragraph 7.2.

In the event of delivery of a product that does not correspond to the product ordered, the Seller will ask the Buyer for a photograph of the product received and will collect the product within 10 days, or send a return slip. free. The Seller will deliver the correct product upon receipt of the non-compliant product within the deadlines announced in paragraph 7.2.

The disappearance of a package indicated as delivered on the carrier's tracking is theft. The Seller informs the Buyer that the latter must, within 24 hours at the latest, file a complaint for theft, against X, at the nearest police station. To open the compensation claim, this document will be essential. The Buyer must then also provide proof of identity and a compensation request document, the format of which will be provided by the Seller.

9. Right of withdrawal

Article L. 121-21 of the Consumer Code provides that:

“The consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded remotely, following cold calling or off-premises, without having to give reasons for his decision or to bear other costs. than those provided for in articles L. 121-21-3 to 121-21-5. Any clause by which the consumer abandons his right of withdrawal is void.

Article L. 121-16-1, III of the Consumer Code states that:

“Subsections 2, 3, 6 and 7, applicable to relations between consumers and professionals, are extended to contracts concluded off-premises between two professionals since the subject of these contracts does not fall within the scope of the main activity of the professional requested and that the number of employees employed by him is less than or equal to five”.

9.1 Products affected by the right of withdrawal:

In accordance with article L 121-16 of the Consumer Code, amended by the Hamon law of March 17, 2014, the Buyer has a period of fourteen clear days from the date of receipt to return at his own expense ( the request for withdrawal being at his will), the products ordered, for reimbursement.

A/ Standard withdrawal form if sent by registered post::

First and last name:

Order number :

reference of the article concerned:

quantity concerned:

Reason for request:

B/ Or access the online request at this address: https://strperformance.com/fr/histoire-des-commandes

Detailed procedure on simple request by email.

9.2 Products not affected by the right of withdrawal, restrictions:

No refunds will be made, and no returns accepted, according to Ordinance No. 2001-741 of August 23, 2001 art. 5, art. 12 Official Journal of August 25, 2001 and Ordinance No. 2005-648 of June 6, 2005 art. 1 I Official Journal of June 7, 2005 in force on December 1, 2005) of the commercial code, unless the parties have agreed otherwise, for goods made at the request of the consumer or clearly personalized or which, due to their nature, cannot be returned or are likely to deteriorate or expire quickly.

All exhausts and exhaust line elements are made to order. Intercoolers (air exchangers), as well as expansion tanks, reservoirs, radiators, brake hoses (and all parts welded and/or assembled to order). Strut bars (formed and welded to order). Customizations (exhaust outlet tips, markings, engravings, etc.). Center distance change shims, camber shims, caliper adaptation shims, EGR removal kits.

Please note, we specify that bolts and screws are neither returned nor exchanged for obvious safety reasons.

Air filters are only returned if in their unopened airtight plastic packaging! The product being oiled at the factory, if the bag is opened it cannot be kept in stock for long. Please present it in the air box of the vehicle still packaged to ensure the correct size.

Given the rules applicable to intellectual property, we remind you that copyable products, such as software, are subject to personal and specific usage rights regulating copies, public distribution and reproduction. As provided for in article L.121-20-2 of the Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of audio or video recordings or computer software when they have been “unsealed” . Thus, reprogramming chips (OEM+ Racingline...etc...), electronic management units (EGR suppression cables) are not included to guarantee the protection of the computer data they contain.

The Product must be returned to www.strperformance.com in a condition suitable for resale, i.e. respecting the return conditions set out below:

• - in its exact original condition, manufacturer's box not taped, not damaged,
• - inside its original packaging which must be intact,
• - with all the accessories that were attached,
• - In perfect condition,
• - bearing no trace of assembly and use
• - with its instructions

Example of things not to do:

• - Tear the cardboard or the packaging bag upon receipt (in fact, the box or the bag must be opened carefully using for example a cutter to cut the adhesives which seal it),
• - Put brown or colored tape on the packaging when returning it,
• - Assemble the part without comparing with the original one,,
• - Stick the Post Office or Carrier label on the original manufacturer's box,
• - Return the part without packaging,
• - Return a part that is not complete as originally.

More information at these addresses:

http://www.legifrance.gouv.fr/

http://vosdroits.service-public.fr/

9.3 In the case of a return:

The return request is considered to be registered by the Seller only from the moment the Buyer, through his personal space, on the Seller's sales support, or by mail via the form proposed in paragraph 9.1 has made it Requirement. The Buyer must select, from the list of orders placed, the product he wishes to return. After this procedure, the return request is recorded by the Seller. The Buyer awaits validation from the Seller. The Buyer prints, after validation, the return slip which will then be automatically generated and places it inside the package. The return can be made via the carrier of your choice. However, it is imperative to return the goods to us with tracked shipment delivered against signature and to take out, where applicable, insurance with the carrier up to the merchant value, in order to protect you against any loss or damage to them. . During this transport (return) period, the products are the responsibility of the Buyer. The package must be returned to the address indicated on the return slip, expressly mentioning the return number on the package.

9.3.1 Validity period to have:

As part of a credit issued following an exceptional return and granted by STR Performance, this will be valid for 366 days, i.e. 1 year and 1 day. After this period, the credit will no longer be usable.

The Seller is at your disposal to explain the exact procedure to contact@strperformance.com

The products must be returned to the Seller in new condition and suitable for resale, in their original condition (packaging, accessories, instructions, etc.), duly sealed, and accompanied by the invoice, and the certificate of authenticity and/or or warranty (if applicable) corresponding to the purchase. For any return request, the Buyer may provide a photograph of the product, before any other step, if the Seller requests it. If the product includes a warranty sheet or any other document to be completed, this must not be completed so that the Buyer can exercise his right of withdrawal.

Any incomplete, damaged, second-hand, damaged product or whose original packaging has been damaged or opened will not be refunded or exchanged (A second-hand or defective product will be treated under the cover of a guarantee if concerned. Refer to article 13.2). If it is nevertheless returned, the Seller reserves the right to refuse this return. The Seller may also keep the returned product and leave it available to the Buyer until the latter pays the return costs. After 90 days of receipt of unjustified returned goods, the goods will be destroyed. Return costs are not refunded, the return request being at the discretion of the Buyer.

Please note: Choosing an initial shipment by Chronopost (La Poste Group) or Express transport has an urgent nature defined by the Buyer at the time of purchase. When returning a product initially sent by Chronopost or any other express carrier, the amount of reimbursement of shipping costs will be made on the basis of a 48-hour Colissimo equivalent shipment (Groupe La Poste).

In the event of a return after the legal deadline: Exceptionally and exclusively upon agreement, the Seller may accept, for certain products, a return after the legal withdrawal period. As such, we ask you to contact customer service to find out the conditions.

In the event of refusal of delivery for a reason of withdrawal or non-recovery of a package pending at a Carrier and/or at a relay/postal point: the costs of returning the product will be the responsibility of the Buyer (see paragraph 9 ). In the event of refusal, these costs will be charged to the Seller by the carrier. A flat rate of up to €30 excluding tax may therefore be deducted from the reimbursement made to the Buyer to ensure recovery of these return costs. If a product manufactured to order and therefore not subject to the right of withdrawal is refused (see paragraph 9.2), the product will be made available to the customer. The product will be kept by the Seller for one year and one day. Without recovery by the Buyer, the product will then be destroyed following this period. Any reshipment will be invoiced to the Buyer based on the actual cost of transport. In the event of refusal of delivery, our contracts do not guarantee the value of the returned goods, the loss or damage of the returned products will be the responsibility of the Buyer, as if he had returned the products at his own expense. Please note, however, that your package will be kept at your collection point for a period of 5 calendar days for a Pickup Station deposit, 14 calendar days for a retail outlet or 15 calendar days for a post office deposit. After this period, it will be returned at your expense in accordance with the provisions set out above.

10. General reimbursement conditions

For a cash reimbursement in accordance with the specific provisions set out in Articles 5 and 9 above, any reimbursement payable by the Seller will be made in the form of a bank transfer (euro zone residents), or with the means of payment used by the Buyer if he allows it (bank transfer, credit card, etc.), no later than fourteen days after receipt of the products concerned by the right of withdrawal, subject to meeting the conditions of return (paragraph 9.3). A bank identity statement (RIB) will be requested from the Buyer if necessary. In all cases, the Seller will communicate the amount reimbursed when granting this reimbursement. Customers residing abroad, outside the Euro Zone (individuals or professionals), who have paid for their order other than by credit card will have their order refunded in the form of a purchase voucher with a validity period of 6 (six) month. We therefore advise them to favor purchases via credit card which facilitates reimbursements. For any additional information, please refer to the specific conditions (Paragraph 20). Under certain conditions the Seller can accept the return of an item even though the legal withdrawal period has been exceeded. In this case, the original shipping costs will not be refunded. In the case of a product benefiting from shipping included, the amount of the initial shipping will be deducted from the price of the returned product (the shipping cost being initially included).

11. Reservation of title

The Seller retains full ownership of the products sold until full payment of the price, in principal, costs and taxes included. During the period from delivery to transfer of ownership, the risks of loss, theft or destruction are the responsibility of the Buyer. Failure by the Buyer to fulfill its payment obligations gives the Seller the right to demand immediate return of the delivered goods at the expense and risk of the Buyer.

12. Restrictions on original creations, product images, product descriptions or computer software

12.1. Concerning the products offered for sale:

The Buyer undertakes to strictly respect the conditions of use of images and rights of creations, photographs, logos or licenses of products, software packages and software as established by the manufacturers of these products or publishers of software and software packages. .

The Buyer refrains from any act likely to infringe the rights of the authors, their beneficiaries or the Seller, in its capacity as distributor. The images are the intellectual property of the manufacturers and any duplication or distribution without authorization is a crime. The Seller indicates to the Buyer that the images and visuals present on the site are provided by the manufacturers, or are offered for illustration purposes, and only serve the purpose of representing the products and are not contractual. They are also a suggestion for presentation, and it is possible that the final rendering will be different from the illustration photos.

12.2. Regarding media sent by the Buyer to the Seller.

The Seller offers to provide the Buyer with information on the products ordered. The Buyer can thus send by email photographs or videos of the products that he has received and installed. These videos and photographs will be displayed on the websites used by the Seller (https://strperformance.com/en/, social networks, Blog, etc.). The Seller informs the Buyer that this information will in no way be used for advertising purposes, nor sold or offered to third party companies. The aim of this exchange of information is to allow visitors, and future Buyers of these products, to find out about their characteristics. This broadcast has a purely informative and community purpose. As a result, the Buyer may not request any remuneration of any nature whatsoever in return for the dissemination of this information. In addition, the Buyer may request the deletion of this information upon simple request to the Seller. The Seller reserves the right to delete all or part of the information contained in these media (number plates, details allowing the identification of a person, a company, a group, etc.). The Seller reserves the right to delete or add, depending on the needs and their relevance, these media.

13. Warranty

13.1. The Products sold by the Seller to the Individual Buyer benefit from:

- the legal guarantee of conformity under the conditions provided for in articles L. 211-4 et seq. of the Consumer Code,

- the legal guarantee against hidden defects under the conditions provided for in articles 1641 et seq. of the Civil Code and,

- the commercial guarantee if indicated.

The Seller informs the Buyer that all manufacturers require the conservation of the original packaging to benefit from the guarantee. Normal wear and tear of the products is not guaranteed. The products are guaranteed by their manufacturers or distributors. No guarantee of any kind whatsoever is granted by the Seller on the products sold and/or offered for sale and in particular the Seller does not guarantee in any way that the products are free from defects, the description of the products does not is given only by the manufacturers or their resellers. The warranty only applies if the products are assembled by a professional, and you can provide proof of an assembly invoice prior to the date of request for warranty coverage. The buyer can act under the legal guarantee of conformity and/or under the legal guarantee against hidden defects by contacting the Seller.

The Commercial guarantee:

Some products sold benefit from a manufacturer's guarantee, the general conditions of which vary from one supplier to another, if the product is guaranteed beyond the legal period (i.e. a commercial guarantee), this guarantee will appear on the advertisement or the description of said product. If this notice does not appear, the legal guarantee will apply. The general conditions and duration of the warranty for the various products are available on request at the following address: contact@strperformance.com or described below. The Buyer will be deemed to have requested them, consulted them and accepted them. The Seller offers optional guarantees, free or optional for a fee. Thus the term "Lifetime warranty" or 3-year warranty are options guaranteeing the products for a period of 3 years/or 45,000 kms from the date of purchase at the end of the first of the two deadlines reached.

The legal guarantee of conformity:

(Art. L. 211-1 to L. 211-4 of the Consumer Code)

The professional seller must deliver goods that comply with the contract. Failing this, he is responsible for defects during delivery, but also for all those resulting from packaging, assembly instructions or installation when it is the responsibility of the contract or under his responsibility (L211-4).

Compliance of the property

A good is compliant, according to L211-5, when it is either:

- suitable for the use usually expected of a similar good, if applicable:, that it corresponds to the seller's description and possess the qualities presented in a sample or model, that it presents the qualities that a consumer can legitimately wait following public statements from the seller, producer or representative (advertising, labeling, etc.). The declarations of these last two professionals do not bind the seller when the latter does not know them and is not in a legitimate position to know them.

- presents the characteristics defined by the parties or be suitable for the special use sought by the buyer, known to the seller and accepted.

Time limit

The action for guarantee of conformity is prescribed by 2 years from the delivery of the goods for goods purchased after March 18, 2016. All defects in conformity appearing during the 2 years following the purchase, with the exception of goods second-hand goods whose deadline will be maintained at 6 months, are presumed to exist.

Exceptions

The Buyer cannot invoke the guarantee of conformity according to L.211-8 in three cases:

-when he was aware of the defect at the time of contracting

-when he could not ignore the defect at the time of contracting

-when the defect results from materials that he himself supplied.

The legal guarantee against hidden defects:

(Art. 1641 to 1649 of the Civil Code)

The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would not would have given a lower price for them, if he had known them.

The legal guarantee covers all costs incurred by hidden defects.

The professional is not liable for apparent defects of which the buyer was able to convince himself, but for hidden defects, even if he is not aware of them, unless, in this case, he has stipulated that he will not be obliged to provide any guarantee.

The defect must predate the sale and render the products unfit for the use for which they are intended.

The buyer has the choice:

-return the item and have the price refunded

-keep the thing and have part of the price returned

The deadline for taking action is 2 years from the discovery of the defect.

13.2 Implementation of the guarantee of conformity and/or the legal guarantee against hidden and/or commercial defects:

No returns will be accepted without prior authorization from the Seller.

Any return of the product under one of the aforementioned guarantees must be subject to prior agreement from the Seller. To this end, the Buyer will contact the Seller's after-sales service who will provide the appropriate procedure depending on the Brand of the product. To do this, the Buyer must open an after-sales service “ticket” via the “Freshdeck” interface from the contact form.

Through this "after-sales service ticket", the Seller may first request one or more precise photographs of the product problem allowing the defect to be noted, as well as a written description of the defect and the product assembly invoice issued by a professional. automobile mechanics and dated before the request for coverage by the Guarantee. The Seller will send the Buyer a product return number, a detailed voucher to fill out and attach to the product and a Colissimo voucher or will make a request for collection by carrier if necessary. This returns number and this voucher, a determining and essential condition, are valid for seven working days from their communication to the Buyer. After this period, the Buyer must renew his request according to the procedure described above. If you refuse to return the defective product, the problem will be considered resolved and the after-sales service request canceled.

The defective product must be returned in its original packaging, include all of the product and its accessories and be legibly accompanied by the product return number communicated by the Seller and the serial number of the product, the reference and/or the name of the product and a duplicate of the installation invoice. Any returned product will be subject to an assessment (by the Seller or the manufacturer), taking into account the description of the defect written by the Buyer.

After-sales service support refused: Any product found not to be defective following this expertise will neither be taken back nor exchanged within the framework of the guarantee and a fixed price including the removal and expertise costs of €80 will then be claimed from the Buyer. . The Buyer will then have to pay the return costs of their product and this expertise package. The product will be kept by the Seller for one year and one day. Without recovery by the Buyer, the product will then be destroyed following this period.

After-sales service support accepted: When the defect is proven, the Seller offers the Buyer the replacement of the good or its repair. The choice depends on the Seller and the solution proposed by the Manufacturer. A repairable product will certainly be repairable, an unusable product will be exchanged. A warranty claim is not a request for withdrawal, no refund will be offered except in the impossibility of the two cases previously explained, even if the withdrawal deadline has not passed.

The Buyer can obtain the cancellation of the contract or its reduction (reduction of the price of the good) if the defect is major and the time limit for the chosen solution exceeds 1 month from the request; or that no means is feasible.

No costs may be requested from the Buyer for replacement, repair, termination or rescinding of the contract. The product declared defective following the assessment will then be refunded (under the conditions set out in paragraph 9), exchanged or repaired. We are exempt from any guarantee if during the guarantee period the equipment is entrusted to third parties responsible for checking its operation or repairing it or if parts supplied have been replaced by others from outside our company.

For Buyers resident outside the Euro Zone, refer to the special conditions.

13.3. The Seller may only be held responsible, for hidden defects that may affect the products delivered, in the context of replacing defective products, or parts rendering them unfit for their use, for any harmful consequences that these hidden defects may have. could have resulted.

13.4. In any case, the guarantees do not cover:

• - replacement of consumables,
• - abnormal and non-compliant use of products (clutch too weak in relation to the vehicle's torque, unsuitable pads, etc.),
• - damage which is the subject of a specific mention in the advertisement of the article,
• - defects and their consequences due to the intervention of the Buyer,
• - defects and their consequences linked to use not in accordance with the use for which the product is intended (professional, collective use, etc.),
• - products covered by a specific assistance and maintenance contract
• - the use of products outside the legal framework (automotive parts, etc.), and normal wear and tear of products (tyres, exhaust lines, brakes, clutches, etc.).
• - Abnormal wear of the product resulting from misuse, or non-compliance with assembly rules, or a modification not in conformity with its origin.

14. Liability

The Seller cannot be held responsible for non-performance of the contract in the event of stock shortage or unavailability of the product, force majeure, disruption or total or partial strike, particularly of postal services and means of transport and/or communications. .

The Seller cannot be held responsible for any indirect damage which may arise as a result of the purchase of the products. The Seller cannot be held responsible for any loss of data or files. It is the responsibility of the Buyer to make all necessary safeguards.

The site www.https://strperformance.com/en/ and the sales support also contain information from third parties and links to other Internet sites. The Seller cannot under any circumstances be held responsible for any damage resulting from the use of access to or the inability to use this third party information, nor from the content of other websites.

The Seller cannot be held responsible if the products sold are used outside the legal framework governing them (law, guarantees, Buyer's insurance). The Buyer is solely responsible for damage caused to him, his vehicle or to third parties following non-compliance with the laws governing the use of the products sold. It is the Buyer's responsibility to inform themselves of the laws in force, the compatibility of the products purchased with their vehicle(s) and the standards of the products purchased from competent persons. The Buyer will be considered informed of the risks incurred by his vehicle in installing the products ordered from the Seller. The Seller not being a professional automobile mechanic, and not knowing the Buyer's vehicle, he cannot be held responsible for a problem occurring on the Buyer's vehicle following the installation of the products purchased, or any compatibility issues. Therefore, the Seller advises the Buyer to seek advice from the professional who will assemble the ordered products, or from any person with skills in the field concerned, before making the final decision to purchase or install the ordered products. Any product purchased by the Buyer must be fitted and/or assembled by a competent and professional automobile mechanic and/or dealer of the brand of their vehicle.

The Seller warns the Buyer that some of the products sold comply with European and/or French standards, but the Buyer is expressly requested to inquire with the competent authorities about the possibilities of using the products sold on public roads. The Seller informs the Buyer that modifying his vehicle renders it prohibited from driving on open roads. All products sold on the Seller's website are prohibited on open roads. If some product sheets specify "use on road", these refer to private roads or paths. The TüV standard is a German standard, having no correspondence in France. The fact that a product bears the CE or TüV Standard does not guarantee its authorization on open roads or its compatibility with technical inspection.

The Seller also warns the Buyer that the use of some of the products purchased may void the various guarantees and insurance taken out by the Buyer with different organizations concerned with the use of said products (car insurance, manufacturer's warranty, home insurance. ..etc...). It is the sole responsibility of the Buyer to inform itself of these risks. The Seller warns the Buyer that if he modifies his vehicle, it will no longer fit into the manufacturer's specifications, and risks no longer complying with standards (European, French, Manufacturer, etc.) and also risks being refused admission to the technical inspection. All products for removal, substitution or modification of anti-pollution systems offered for sale are strictly prohibited on open roads and intended only for motor racing.

15. Partial invalidity

If one or more stipulations of these general conditions of sale are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will remain all their strength and reach.

16. Non-waiver

The fact for one of the parties not to take advantage of a failure by the other party to any of the obligations referred to in these general conditions of sale cannot be interpreted for the future as a waiver to the obligation in question.

17. Applicable law

Sales of products from the company SASU STR PERFORMANCE are subject to French law. In the event of a dispute, the courts of Pontoise (France) will have jurisdiction, but the non-professional customer may also contact the court of his domicile, located on French territory.

18. Computing and Freedoms

The information collected by the Seller during any order from the Buyer is necessary for the management of his order by SASU STR PERFORMANCE and its commercial partners.

In accordance with the Data Protection Act No. 78-17 of January 6, 1978, the Buyer has the right to access, rectify, oppose and delete data concerning him from the Seller. The company SASU STR PERFORMANCE has declared to the CNIL (National Commission for Information Technology and Liberties) the collection and processing of personal data carried out on this site, in accordance with the regulations in force.

The Buyer will be informed of SASU STR PERFORMANCE's offers by email. If the Buyer does not wish to receive these proposals, he may object to the use of his contact details by sending an e-mail to the Seller. The Buyer may also inform the Seller by mail to the following address: SASU STR PERFORMANCE / STR Performance, 4 rue de la richarderie 95640 Marines France

19. Customer service and order tracking

For any information, the Buyer can contact customer service contact@strperformance.com or by using the company's telephone numbers (see paragraph 3 of these general conditions of sale).

20. Special conditions

20.1. Specifics for Professional Buyers:

These general conditions of sale apply to professional Buyers with a few exceptions. So :

the consumer code does not apply to professional Buyers whose profession falls within the Seller's professional field. Therefore, the right of withdrawal does not apply. No returns will be accepted due to your professional qualification. The payment methods available to professionals are: Bank transfer, check or SEPA direct debit (if granted by the Seller). Commercial operations are not accessible to professionals in view of the discounts already practiced. You therefore do not benefit from free shipping costs or promotions valid for individual Buyers. The Legal Guarantee of Conformity does not apply.

Concerning the right of withdrawal: Article L. 121-16-1, III of the Consumer Code states in fact that:

“Subsections 2, 3, 6 and 7, applicable to relations between consumers and professionals, are extended to contracts concluded off-premises between two professionals since the subject of these contracts does not fall within the scope of the main activity of the professional requested and that the number of employees employed by him is less than or equal to five”.

Concerning commercial discounts made to professional customers. The principle of discounts made to professional customers is not automatically acquired. The Seller reserves the right to apply them or not, to all or part of its customers, to all or part of its catalog, without having to justify the reason. Discounts can also change depending on commercial agreements with brands, depending on currency exchange rates. They can be more or less important depending on the customers and/or products. Any modifications and/or total or partial application remains at the discretion of the Seller without any reason being asked of him. They can therefore change at any time for any reason whatsoever. The Seller reserves the right to delete or deactivate a professional account for no reason.

20.2 Specificities for Buyers resident in the French Overseas Territories:

These general conditions of sale apply to Buyers resident in the French Overseas Territories, with a few exceptions. So :

The price of the products and the cost of transport are expressed excluding tax. When the Buyer is identified on the sales support, it displays the products at the price excluding tax. The order is therefore registered, payment made and the invoice issued without any tax. It is therefore up to the Buyer residing in the French Overseas Territories to pay Customs Fees, dock dues and any applicable tax or duty to the competent authorities. Packages are shipped with an invoice and customs documents necessary for customs clearance. The Seller specifies that it is possible to view shipping costs, transport times and/or available carriers directly from the basket, without having to create an account. To do this, click on the "basket" button in the "Basket" block at the top of the right column of the sales support. Find delivery times by carrier on our page dedicated to delivery times and Transport. Buyers residing in the French Overseas Territories do not benefit from free shipping costs.

20.3. Specifics for Buyers outside the Euro zone:

These general conditions of sale apply to Buyers outside the Euro zone with a few exceptions. So :

Consumer law does not apply to Buyers outside the Euro zone. Therefore, the right of withdrawal does not apply. No returns will be accepted. The authorized means of payment are Bank Transfer or CB. Buyers resident outside the Euro zone do not benefit from free shipping costs. The price of the products and the cost of transport are expressed excluding tax. When the Buyer is identified on the sales support, it displays the products at the price excluding tax. The order is therefore registered, payment made and the invoice issued without any tax. It is therefore up to the Buyer residing in the French Overseas Territories to pay Customs Fees, dock dues, and any applicable tax or duty to the competent authorities. Packages are shipped with an invoice and customs documents necessary for customs clearance. The Seller specifies that it is possible to view shipping costs, transport times and/or available carriers directly from the basket, without having to create an account. To do this, click on the "basket" button in the "Basket" block at the top of the right column of the sales support. Find delivery times by carrier on our page dedicated to delivery times and Transport. Warranty coverage does not apply. Buyers residing outside the Euro zone are expressly asked to pay for their order using credit card or bank transfer. In the event of cancellation, reimbursement is only possible if the order has been paid by credit card. If the order is paid via bank transfer, only a credit note valid for six months will be issued. For residents heading to Morocco, Algeria or Tunisia, we do not take care of transportation issues. You are the only one able to contact the competent local authorities. We decline all responsibility for lost, damaged or overcharged packages. No right of withdrawal will be applied.