I. Purpose
The purpose of these general conditions of sale is, on the one hand, to inform any potential consumer of the terms and conditions under which the seller proceeds with the sale and delivery of the products ordered and, on the other hand, to define the rights and obligations of the parties in connection with the sale of products by the seller to the consumer. They apply, without restriction or reservation, to all sales by the company STR Performance, products offered on its website www.https://strperformance.com/en/
Consequently, the fact for any person to order a product offered for sale on the website www.https://strperformance.com/en/ implies full acceptance of these general conditions of sale, of which the Buyer acknowledges having read prior to his order.
The products are offered for sale in the following geographical territories: Metropolitan France and international.
The Buyer, prior to his order, declares: - that the purchase of products on the website www.https://strperformance.com/en/ is not directly related to his professional activity and is limited to strictly personal use;
- have full legal capacity, allowing him to engage under these general conditions of sale.
STR Performance reserves the right to modify these general conditions of sale at any time.
II. Identity of the Company
STR PerformanceIs a registered trademark at the INPI
SAS STR Performance
4 rue de la richarderie
SIREN: 823 261 680 RCS Pontoise
Capital of 1000 €
APE code 4532Z
III. Access to the Site
The Purchaser is personally responsible for setting up the IT and telecommunications resources allowing access to the www.https://strperformance.com/en/ Site. The Purchaser bears the cost of telecommunications when accessing the Internet and using the site.
IV. Formation of the contract and Order(s)
1.1. Product Features
In accordance with Article L. 111-1 of the Consumer Code, the Buyer may, prior to his order, take note, on the Site of www.https://strperformance.com/en/, of the essential characteristics of the product(s) he wishes. order.
The Buyer selects one or more products from the different categories offered on the www.https://strperformance.com/en/ website.
The customer's order will be satisfied within the limits of available stocks on the logistics platform of www.https://strperformance.com/en/ or subject to orders awaiting delivery from its suppliers.
In the context of an order for a single and unique article, an unavailability of this article entails the sending of an e-mail notifying the Buyer of the shortage of stock and the replenishment period. In the event of restocking for more than 5 days, www.https://strperformance.com/en/ reserves the right to offer the customer an equivalent model, or to cancel the order and refund it.
As part of an order made up of several items: an unavailability of one of the items ordered results in the sending of an e-mail notifying the Buyer of the out of stock. www.https://strperformance.com/en/ reserves the right to offer an equivalent model or to cancel the missing item from the order and to refund it.
In the event of an order for a product with deferred availability, the entire order will only be processed and shipped once all the products are available. If the Buyer wishes to receive the available products as quickly as possible, he is advised to isolate these items in a specific order.
www.https://strperformance.com/en/ reserves the right to modify the assortment of products depending in particular on the constraints linked to its suppliers.
The photographs, graphics and descriptions of the products offered for sale are only indicative and do not bind the seller.
In the event that a supplier modifies a product, the graphic representation of it cannot engage the responsibility of the seller or even affect the validity of the sale.
1.2. Prices
The prices displayed on the www.https://strperformance.com/en/ website, indicated in Euros, are those in force at the time of registration of the purchase order by the Buyer. Transport is not included in the price indicated on the product sheet.
The total price indicated in the summary of your order is the final price. This price includes the total price of the order with the details of each product and the shipping costs.
All prices are indicated including VAT (all taxes included)
The sale prices of the products may be modified by www.https://strperformance.com/en/ at any time. This change will be notified to the Buyer before any order.
1.3. Order
The registration of an order on the shop of the site www.https://strperformance.com/en/ and its validation by the Buyer occurs when the Buyer clicks on the choice of payment method on the “Pay my order” page.
In addition to the acceptance of the content of the order, this registration implies the acceptance of all of these General Conditions of Sale and constitutes proof of the date of signing.
The Purchaser's order must be confirmed by www.https://strperformance.com/en/ by e-mail.
V.Payment
Payment must be made when ordering by the Buyer. At no time can the sums paid be considered as a deposit or down payment. All orders are payable in euros.
www.https://strperformance.com/en/ reserves the right to suspend or cancel any order and/or delivery, regardless of its nature and level of execution, in the event of non-payment of any amount due by the Purchaser or in the event of a payment incident.
To pay for his order, the Buyer has the following payment methods:
Credit Card / Visa / Master Card
The www.https://strperformance.com/en/ store uses secure payment systems to guarantee maximum security for its customers.
These systems are the most secure and reliable for transactions made over the Internet SSL (Secure Socket Layers). When paying by credit card, the customer leaves www.www.https://strperformance.com/en/ and enters the site of the chosen payment method, accessible via the secure https protocol.
The information requested from the customer concerning his bank card is then only provided to the payment provider chosen by the customer. The transfer of information is perfectly protected thanks to this encryption. www.https://strperformance.com/en/ does not at any time know the information relating to the customer's credit card.
The sale is not considered final until payment is accepted in the secure area and the order is confirmed by www.https://strperformance.com/en/.
As part of the fight against Internet fraud, information relating to your order may be transmitted to any third party for verification.
PayPal
Paypal is a secure payment system that allows you to send and receive electronic money online.
The sale is not considered final until payment has been accepted on the Paypal space of www.https://strperformance.com/en/, and the order has been confirmed by www.https://strperformance.com/en/.
Bank transfer
The sale will not be considered concluded and will therefore only be dispatched upon receipt and collection by www.https://strperformance.com/en/ of the payment transfer.
The data recorded by the computer system of www.https://strperformance.com/en/ constitutes proof of all transactions between www.https://strperformance.com/en/ and its customers.
www.https://strperformance.com/en/ reserves the right to refuse or cancel any new order from a customer with whom a dispute exists.
Payment by credit card MONETICO SECURE 3D
Monetico 3D SECURE by CIC is the new payment method updated DSP2 by CIC for payment with double authentication.
Payment in 4 installments WITHOUT COFIDIS FEES
Payment in 4 times FREE by Cofidis is a method of payment allowing you to spread your order over times, like this:
The amount is divided into4 deadlinesWhich will be debited on the following dates:
- - D+1
- - D+32
- - D+63
- - D+90.
VI.Choice of products
The purchaser having taken knowledge of the products and their characteristics, marketed by www.https://strperformance.com/en/, has under his sole responsibility and according to his needs as he has previously determined them before any order, made his choice on the the products ordered.
In addition, the buyer, knowing only the products he owns and uses, is the sole judge of the compatibility of the products ordered with those used by him.
It is exclusively up to the buyer, if he does not consider himself competent enough, to be assisted by counsel.
VII.General rules
2.1. General rules
The products will be delivered to the address indicated by the buyer on the order form, in mainland France or internationally.
By default, invoices are sent to the e-mail address indicated by the Buyer when registering.
Failure to comply with the procedures set out below, no claim from the buyer will be accepted.
Orders are processed Monday through Friday. Subject to the availability of the products, www.https://strperformance.com/en/ will make its best efforts to ensure that the order is dispatched within the deadlines displayed on the product sheet and from the day following that of the validation by the buyer of his order. The desired delivery date which may be requested when ordering is an indication and has no contractual value.
When placing an order, the buyer provides under his sole responsibility the following information:
- E-mail address - Surname and First name - Address (street or boulevard number) and building (number and/or letter) - City - Postal code - Telephone
In the event of an error in the wording of the recipient's contact details, www.https://strperformance.com/en/ cannot be held responsible for the impossibility of delivery. In this case, as in the event of cancellation of the order by the Buyer after shipment, the shipping costs will not be reimbursed to the customer by www.https://strperformance.com/en/.
The invoice for the order is sent by email to the customer as soon as his package leaves our logistics platform.
The data recorded by the computer system of www.https://strperformance.com/en/ constitutes proof of all transactions between www.https://strperformance.com/en/ and its customers.
2.2. Delivery zone
The delivery area includes Metropolitan France, Corsica, as well as the countries of the European Union.
The shipping costs in force for each zone can be consulted on our help pages, under the heading "Delivery times and shipping costs".
The choice of carrier is made by www.https://strperformance.com/en/ at the time of order processing.
Any delay in delivery does not entitle www.https://strperformance.com/en/ to damages.
www.https://strperformance.com/en/ is released from its obligation to deliver in the event of force majeure such as war, riot, fire, strikes, accidents, a state of natural disaster and the impossibility of supply from from a supplier.
It is understood that the goods always travel at the risk and peril of the recipient.
www.https://strperformance.com/en/ imperatively asks you to check your package upon arrival.
If the repeated absence of the customer during delivery leads to a return of the products to www.https://strperformance.com/en/, the return costs and additional costs are the responsibility of the customer.
In case of missing or degraded package and goods, or doubt of any nature whatsoever on the condition or content of his package, the Buyer is required to refuse the goods by immediately issuing a statement of anomaly with the delivery person and to report these incidents to www.https://strperformance.com/en/ by e-mail in the "contact" section.
VIII. Right to retract
For all products with the exception of fresh products, and In accordance with Article L. 121-20 of the Consumer Code, the Buyer has a period of seven clear days from the date of receipt to return at its expense the products ordered for reimbursement.
The products must imperatively be returned to www.https://strperformance.com/en/ in perfect condition for resale, in their original condition (packaging, accessories, instructions, etc.), duly sealed, and accompanied by the delivery note signed and accompanied by the handwritten note "return slip".
10.1 Right of Return, Right of Withdrawal
The Customer has a right of withdrawal which he has the possibility of exercising by informing the Customer Service. In case of order cancellation, the provisions of article L 121-20 of the Consumer Code apply.
The legal withdrawal period is 7 days and only applies to products purchased online.
Thus the customer has 7 calendar days from the date of receipt of his products to request a return number from www.https://strperformance.com/en/ customer service. by email. Once the return number obtained (RMA).
Upon receipt of the product if the condition of the latter meets the conditions set out in paragraph 10.3, the Customer will benefit from an exchange or refund according to his choice.
If the Customer makes a return request to Customer Service beyond 7 calendar days and within the maximum limit of 365 calendar days following the date of receipt of his products, only a credit note or an exchange may be granted to him to the extent where the condition of the returned products complies with the conditions set out in paragraph 10.3. After this period of 365 days, the product(s) cannot be taken back.
If the Customer has made a return request to Customer Service within 7 calendar days of the date of receipt of his products, but he returns his package beyond the period of 10 calendar days from the date of obtaining the return number, only a credit note or an exchange may be granted, and this within the maximum limit of 365 calendar days from the date of receipt of its products. After this period of 365 days, the product(s) cannot be taken back.
In the event of exercise of the right of return by the Customer and in accordance with the provisions of article L. 121-20 of the Consumer Code, the costs of returning the Order are the responsibility of the customer.
If the return request is linked to an error by www.https://strperformance.com/en/ determined by the criteria set out in this article 10.3, the return number will be replaced by a return form sent to the Customer's email address by www.strperformance. com or by a collection request made directly to the carrier - the return costs will therefore be borne by www.https://strperformance.com/en/. In this case, the deadlines and conditions of right of return mentioned above remain identical.
For all orders placed from 13/06/2014:
According to article L 121-21 of the Consumer Code, the Customer has a right of withdrawal which he has the possibility of exercising by informing the Customer Service.
This legal withdrawal period only applies to products purchased online.
Thus the customer has a period of fourteen days to exercise his right of withdrawal from the receipt of the product by him or by a third party (or from the receipt of the last product in the event of staggered delivery).
To do so, the Customer must make a return request:
- either directly on their Customer Area in my account/my orders/returning an item
- either directly with Customer Service by email at contact[a]https://strperformance.com/en/
Then in accordance with article L121-21-2 of the Consumer Code, the Customer must return or return the products to www.https://strperformance.com/en/, without undue delay and, at the latest, within fourteen days following the communication of his decision to withdraw.
Upon receipt of the product within these deadlines, if the condition of the latter complies with the conditions set out in paragraph 10.3, the Customer will benefit from an exchange or refund according to his choice.
In the event of reimbursement, according to article L121-21-4 of the Consumer Code, www.https://strperformance.com/en/ must make the reimbursement at the latest within 14 days of receipt of the returned goods.
If the return request is linked to an error by www.https://strperformance.com/en/ determined by the criteria set out in this article 10.3, the return number will be replaced by a return form sent to the Customer's email address by www.strperformance. com or by a collection request made directly to the carrier - the return costs will therefore be borne by www.https://strperformance.com/en/. In this case, the deadlines and conditions of right of return mentioned above remain identical.
As part of a reimbursement procedure, so-called "tailor-made" parts, for example flywheel, center distance change shim, custom pulley, adapter for engine and gearbox swap, EGR removal kit, swirl flaps delete, are not eligible for reimbursement, as these parts are machined and made to order.
10.3 - Product return procedure
To exercise his right of return, the Customer must contact Customer Service beforehand within the time limits provided for in this article 10.2, either by email or directly from his customer area / my account / After-Sales Service / Return.
If the return originates from a change of mind, the Customer must ship at his own expense (unless the Customer has taken out return insurance when ordering - see conditions of application - art 3.5) part or all of the command.
within the period provided for in Article 10.2.
When the Order whose return is desired has been delivered by post and the return is caused by an error on the part of https://strperformance.com/en/ (error in preparing the package, reversal of the Order with that of another Customer, error choice of part shipped following an exchange, compared to the parts ordered by the Customer) the Customer Service sends a prepaid Colissimo return slip by email allowing it to ship the Product(s) free of charge within the time allowed to this article 10.2.
When the Order whose return is desired has been delivered by a Carrier and the return is caused by an error on the part of www.https://strperformance.com/en/ (error in preparing the package, inversion of the Order with that of another Customer, error in the choice of part shipped following an exchange, compared to the parts ordered by the Customer) the return of the Product will be made at the expense of www.https://strperformance.com/en/. The carrier generally intervenes within 48 working hours after the request.
IMPORTANT: errors related to not taking into account the compatibility characteristics of the vehicle are not included in this support. Indeed, the Customer, in case of doubt, has the possibility of contacting the Customer Service at the number indicated on the site, in order to advise him in his choice before validating his Order. In the event of an error in the parts ordered (regardless of the origin of the error), www.https://strperformance.com/en/ cannot be held responsible, towards a Customer or a third party, for any indirect damage, any loss of exploitation, profit or revenue arising in any way whatsoever, even if such damage, loss or injury was foreseeable by www.https://strperformance.com/en/, or if its possibility had been brought to its attention.
To proceed with the return of the desired part(s), the Customer simply has to return the complete part(s) to www.https://strperformance.com/en/, MANDATORY accompanied by:
- an explanatory letter on the problem encountered, specifying the return number (RMA) communicated by Customer Service,
- his full contact details and his order number in order to identify him,
- a copy of his invoice.
In the event of an exchange request, a copy of the gray card MUST be attached to the package (as well as, if the Customer wishes, the reference(s) to be returned or the diagram of the parts to be returned).
Everything must be returned in a TRANSPORT PACKAGING to the following address:
www.https://strperformance.com/en/
"return service"
4 rue de la richarderie
95640 Marines
The Product must imperatively be returned to www.https://strperformance.com/en/ in a condition suitable for resale, i.e. respecting the return conditions set out below:
- in its exact original condition, manufacturer's box not taped, not damaged,
- inside its original packaging which must be intact,
- with all the accessories that were attached to it,
- In perfect condition,
- bearing no traces of assembly and use
- with its instructions
Example of things not to do:
- Tear the cardboard or the packaging bag upon receipt (indeed, the cardboard or the bag must be opened carefully, for example using a cutter to cut the adhesives that close it),
- Put brown or colored tape on the packaging when sending back,
- Mount the part without comparing with the original one,
- Stick the La Poste or Carrier label on the manufacturer's original box,
- Return the part without packaging,
- Return a part not complete as originally.
The risks associated with the return of the Product, whatever the cause, are the responsibility of the Customer even if the Customer has benefited from return insurance to make the return. The risks associated with poor packaging (breakage, loss of items, etc.) are the Customer's responsibility even if the Customer has benefited from return insurance to make the return.
If the Product is lost by the Carrier during this shipment, the Customer is solely responsible and cannot be reimbursed by www.https://strperformance.com/en/ (unless the Customer has benefited from the return insurance and that, consequently, the carrier was commissioned by www.https://strperformance.com/en/).
In the event of exercise of the right of return in compliance with the conditions stipulated herein, the Customer will be offered either a credit note or a refund of the amount of the purchase.
If the Customer chooses reimbursement, www.https://strperformance.com/en/ will make every effort to reimburse the Customer within 30 days.
(for orders placed before June 13, 2014, or within 14 days (for orders placed after June 13, 2014)
From the date of receipt of the returned Product. If this period is exceeded for reasons beyond its control, www.https://strperformance.com/en/ cannot be sued by the Customer.
The refund will be made via the same means of payment as the initial order.
In the event that the initial method of payment does not allow reimbursement by the same method or in the event of payment by credit card with a teleconsultant by telephone, the reimbursement will be made by check, addressed to the name and postal address that the Customer will have indicated in the "billing address" section when ordering.
If the Customer is reimbursed by bank recredit, the speed with which the credit appears on the Customer's bank account depends on the type of Customer's bank card: in the case of an immediate debit card, the current account is credited within 8 to 15 days depending on the bank; in the case of a deferred debit card, the credit appears at the end of the month on the credit card account and not on the current account.
If this reimbursement is longer, the Customer must himself contact his bank.
If the returned Product does not reach www.https://strperformance.com/en/ within the time and conditions provided for in this article 10, www.https://strperformance.com/en/ reserves the right to refuse the returned products and not to refund or issue a credit note in favor of the customer.
In this case, if the Customer wishes to enjoy his Product again, he must make the request using the contact form present in his customer account or by telephone to www.https://strperformance.com/en/ which will then send the Product as soon as possible. The return costs will be borne by the Customer and payable in advance by credit card.
IX. Retention of title
www.https://strperformance.com/en/ retains full ownership of the products sold until full payment of the price, in principal, costs and taxes included.
X. Liability
www.https://strperformance.com/en/ cannot be held responsible for non-performance of the contract in the event of out of stock or unavailability of the product due to a case of force majeure, disruption or total or partial strike, in particular of the postal services. and means of transport and/or communications.
www.https://strperformance.com/en/ cannot be held responsible for any consequential damages that may arise from the purchase of the products.
www.https://strperformance.com/en/ cannot be held responsible for any loss of data, files. It is the Buyer's responsibility to make all the necessary backups.
The www.https://strperformance.com/en/ site also contains information from third parties, and links to other Internet sites. www.https://strperformance.com/en/ can in no way be held liable for damages resulting from the use of, access to, or inability to use this third-party information, or the content of other websites.
XI. Partial invalidity
If one or more stipulations of these general conditions of sale are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations shall retain all their strength and scope.
XII. Non-waiver
The fact for one of the parties not to take advantage of a breach with the other party of any of the obligations referred to in these general conditions of sale cannot be interpreted for the future as a waiver to the obligation in question.
XIII. Applicable law and competent jurisdiction
Sales of products from the company www.https://strperformance.com/en/ are subject to French law. Any dispute relating to the interpretation, execution or termination of the contract concluded between www.https://strperformance.com/en/ and the Purchaser, even in the event of multiple defendants, will, in the absence of an amicable agreement, fall within the exclusive jurisdiction of the courts of Paris.
XIV. "Computing and Freedom"
The information collected by www.https://strperformance.com/en/ during any order from the Purchaser is necessary for the management of his order by www.https://strperformance.com/en/ and its commercial partners. In accordance with the law "Informatique et Libertés" n ° 78-17 of January 6, 1978, the Buyer has a right of access, rectification, opposition and deletion of data concerning him from www.strperformance. com.
Via www.https://strperformance.com/en/, the Purchaser may receive commercial proposals from other organizations or companies, or be informed of offers from www.https://strperformance.com/en/. If the Buyer wishes to receive these proposals, he can inform www.https://strperformance.com/en/ by post or by e-mail in the "contact" section.
www.https://strperformance.com/en/ reserves the right to place cookies on the computers of visitors to its website. A cookie does not allow us to identify the Buyer. In general, it records information relating to the Purchaser's navigation on www.https://strperformance.com/en/ (the pages consulted, the date and time of the consultation, etc.) that www.https://strperformance.com/en/ will be able to read during subsequent visits by the Buyer. In this case, it contains the information that the Buyer has just provided. Thus, he will not need, during his next visit, to complete the proposed registration form again.
