FAQ - Frequently Asked Questions
How do I track my package?
When your order is shipped from our warehouse, an email will be sent to you to provide you with the tracking number for your package. You can also find this tracking number in your customer area accessible at this address: www.strperformance.com/authentication
How to contact Customer Service?
You can reach us from Monday to Friday from 9:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 5:00 p.m. on 01 34 67 70 31, by e-mail at [email protected] and by filling out the form: www.strperformance.com/contact
Which countries do you deliver to?
STR PERFORMANCE works with 3 main carriers to benefit from the best rates and shipping times. Shipping is carried out by La Poste using a Colissimo tracked service (outside mainland France), delivery with signature, GLS (only in mainland France) or CHRONOPOST depending on the choice made when ordering. Regardless of the shipping method chosen, we will provide you as soon as possible with a link that will allow you to track the delivery of your package online. Our shipping is possible to many countries, France (+dom tom), Italy, Spain , Japan, Switzerland, England, Netherlands etc...
What are the shipping times?
Orders for products available in stock placed before 2:00 p.m. Monday to Friday excluding public holidays and for which payment has been successfully made by credit card or Paypal are shipped the same day, picked up on our shipping site by the carrier. . Any delay in delivery on products which are not available in stock when the order is entered, as well as those due to an incomplete or incorrect address, or the absence of a valid telephone number cannot be attributed to us.
How much are the shipping costs?
Shipping costs include packaging, handling and postage. They may contain a fixed part and a variable part depending on the price or weight of your order. We advise you to combine your purchases into a single order. We cannot group two separate orders and you will have to pay shipping costs for each of them. Your package is shipped at your own risk, special care is taken with packages containing fragile products...To calculate the exact shipping costs for your order, you can simply add the desired products to the basket. You will benefit from an accurate estimate of shipping costs.
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