How do I track my package?
As soon as the shipment is made, you will receive an email with a tracking link. You can also find this link in your customer account, under "My Orders." Delivery is tracked via Chronopost, Colissimo, DPD, or UPS.
How to contact Customer Service?
You can contact our customer service by email at https://strperformance.com/en/ or by phone at +33 01 34 67 70. We are available Monday to Friday, from 9:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 5:00 p.m. Customer service is closed between 12:00 p.m. and 2:00 p.m. Response guaranteed within 24 to 48 hours (excluding weekends and public holidays).
Which countries do you deliver to?
STR Performance ships your orders all over the world: mainland France, French overseas departments and territories, Europe (Belgium, Switzerland, Spain, Germany, etc.) as well as internationally (Canada, Maghreb, overseas, etc.).
Our shipping partners include Chronopost, Colissimo, DPD and UPS, depending on the country, weight and size of the package.
Shipping costs are automatically calculated at the checkout stage based on your address. Each shipment is tracked online and secure.
We deliver to your home, collection point or business depending on the options available in your area.
What are the shipping times?
Shipping times at STR Performance depend on product availability and delivery destination.
✅ Products in stock : dispatch within 24 to 48 working hours after payment validation (excluding weekends and public holidays).
🔄 Products being restocked or personalized : an additional delay may apply (specified on the product sheet or communicated by our customer service).
Average delivery times after dispatch :
🇫🇷 Metropolitan France : 1 to 3 working days via Chronopost, Colissimo or DPD
🇪🇺 Europe (Belgium, Luxembourg, Germany, Spain, etc.) : 3 to 7 working days
🌍 DOM-TOM, Canada, Maghreb, and rest of the world : 5 to 12 working days depending on the area
Each order benefits from online tracking : you will receive an email with a tracking number as soon as your package is picked up by the carrier.
Important : Orders placed after 12 p.m. are generally processed the following business day. Delivery times may be longer during busy periods (sales, promotions, holidays, etc.).
How much are the shipping costs?
Shipping costs are calculated automatically at the checkout stage, based on the weight, volume of your package and your delivery area.
We offer several carriers (Chronopost, Colissimo, DPD, UPS) with rates adapted for France, Europe, the French overseas departments and territories and internationally.
The exact cost is displayed before payment, once your address has been entered.
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