protection of your personal data

STRPerformance.com has established this policy to inform you of how your personal information is collected, protected and used. We can update this document if needed.

We are committed to protecting the privacy of our visitors and users, this policy defines how we treat your personal information.

What information do we collect?

We may collect, store and use the following types of personal information:

Information that you send to us by subscribing to our services, email notification and / or newsletters;
Any other information you choose to send to us.

How is your information used?

Personal information submitted to us through our website will be used for the purposes described in this data protection policy or elsewhere on our website. We may use your personal data to:

Administer the website;
Improve your browsing experience by personalizing the website (see use of cookies below);
Allow the use of certain website services;
Send you notification emails following your requests;
Send you, by email or other means, our newsletter or any other communication related to our campaigns that we think is of interest (and you can inform us at any time that you no longer wish to receive this type of information);
Send you questions about your use of our website;
Maintain the website secure, and protect it from fraud;
Check the compatibility with the terms and conditions of use of this website.

Use of cookies

In some areas of our website we use cookies. Cookies are files, often including unique identifiers, that are sent by web servers to web browsers. They allow us to offer you our services in a more personalized way during your visit. We do not use cookies to collect personal data. If you want to be informed about the use of cookies on your browser or specifically the request, you must activate the appropriate browser settings.

How do we protect your data?

We implement a whole series of measures to maintain the security of your personal data. We take reasonable technical and organizational precautions to avoid the loss, misuse or alteration of your personal data. We keep all the personal information you send us on secure servers (by passwords, firewalls).

The transmission of information over the Internet is inherently insecure, and we cannot guarantee the security of data transmitted over the Internet.

Your rights

If you no longer agree with the way your personal data is stored or the information is incorrect, we will organize - following your explicit request and to the extent permitted by law - the deletion, correction or blocking of your data. You can receive free information about any personal information we hold about you.

For questions regarding the collection, processing or use of your personal data, information, correction, blocking or deletion of data please contact us through the Contact page.

FAQ: The Most Frequently Asked Questions

How do I track my package?

As soon as the shipment is made, you will receive an email with a tracking link. You can also find this link in your customer account, under "My Orders." Delivery is tracked via Chronopost, Colissimo, DPD, or UPS.

How to contact Customer Service?

You can contact our customer service by email at https://strperformance.com/en/ or by phone at +33 01 34 67 70. We are available Monday to Friday, from 9:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 5:00 p.m. Customer service is closed between 12:00 p.m. and 2:00 p.m. Response guaranteed within 24 to 48 hours (excluding weekends and public holidays).

Which countries do you deliver to?

STR Performance ships your orders all over the world: mainland France, French overseas departments and territories, Europe (Belgium, Switzerland, Spain, Germany, etc.) as well as internationally (Canada, Maghreb, overseas, etc.). Our shipping partners include Chronopost, Colissimo, DPD and UPS, depending on the country, weight and size of the package. Shipping costs are automatically calculated at the checkout stage based on your address. Each shipment is tracked online and secure. We deliver to your home, collection point or business depending on the options available in your area.

What are the shipping times?

Shipping times at STR Performance depend on product availability and delivery destination. ✅ Products in stock : dispatch within 24 to 48 working hours after payment validation (excluding weekends and public holidays). 🔄 Products being restocked or personalized : an additional delay may apply (specified on the product sheet or communicated by our customer service). Average delivery times after dispatch : 🇫🇷 Metropolitan France : 1 to 3 working days via Chronopost, Colissimo or DPD 🇪🇺 Europe (Belgium, Luxembourg, Germany, Spain, etc.) : 3 to 7 working days 🌍 DOM-TOM, Canada, Maghreb, and rest of the world : 5 to 12 working days depending on the area Each order benefits from online tracking : you will receive an email with a tracking number as soon as your package is picked up by the carrier. Important : Orders placed after 12 p.m. are generally processed the following business day. Delivery times may be longer during busy periods (sales, promotions, holidays, etc.).

How much are the shipping costs?

Shipping costs are calculated automatically at the checkout stage, based on the weight, volume of your package and your delivery area. We offer several carriers (Chronopost, Colissimo, DPD, UPS) with rates adapted for France, Europe, the French overseas departments and territories and internationally. The exact cost is displayed before payment, once your address has been entered.